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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
Contact Us
Bilingual Customer

Bilingual Customer Service Representative

Toronto, ON - Ottawa, ON - Port Moody, BC

Who we are: We are a dynamic Paytech who is changing the face of payments in Canada.  We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. Our Customer Service team has a proven track record of delivering the best customer experience possible!

The Opportunity:  We are currently hiring for Bilingual Customer Service Representatives (French / English) in our Toronto, Ottawa & Port Moody locations. This position is currently remote.  If you are not bilingual, but would like the opportunity to apply, please send your resume!

This position will support our retail network environment and our end consumers who use our alternative payment solutions.  

What that means:

  • We have 16,000 Canadian retailers as our client that you will be responsible for serving via telephone, email, and live chat for our various brands. 
  • You will be accountable for dealing with customer inquiries, processing credits, technical support, product related issues, and providing successful resolution to these requests.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting.

If you have customer service experience, either over the telephone or face to face this is the job for you!

Who You Are: You are a person who enjoys talking with people. You listen. You empathize. You know the importance of being the front line to the company.  You are the Customer Whisperer. 

  • 1 - 2 years of Customer Service experience
  • Bilingual (English/French)
  • High School Diploma
  • Technical support experience is an asset
  • Strong communication and interpersonal skills
  • Able to maintain customer service standards during high-pressure situations
  • A positive member who loves to be challenged and learn new things

Benefits of Working Here:

Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner. 

Payment Source is also proud to announce that we have been certified as a Great Place to Work!!

So what’s in it for you?

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company 
  • 2 Weeks of paid vacation
  • A Free Lunch every week
  • Paid Volunteer Days
  • Learning & Development Credit
  • Health & Wellness Allowance
  • Company Bonus Plan
  • Monthly prizes for new ideas

Don’t miss your chance to join an amazing team and a great work environment! We are committed to investing in your career and in your professional growth and development.

Send your resume to: HR@paymentsource.ca to apply now.

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Payment Source is committed to a diverse and inclusive workplace.  Payment Source provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Manager - Payments Operations

Who you are: Naturally curious, you’re a tech native who has a passion for payment system innovation; and you are enthusiastic in sharing your interest in this topic with those around you. You enjoy working within a team, but are also comfortable enough to focus on your work independently when occasion demands. Most of all, you enjoy strategizing new ways to approach projects and get excited about coming up with new courses of action as you believe that the numbers will always give you the data needed to make those valuable decisions. 

Who we are: We are a dynamic Paytech who is changing the face of alternative payments in Canada. Our products and solutions offer organizations (retail, government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country. We have an open, collaborative work environment and believe in an open door policy. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Intuit, Mastercard, VISA and Paysafe.

The opportunity: As our new Manager, Payments Operations, you will be responsible for managing the operational aspects of payment systems, which include day to day management of methods of payment acquiring and disbursement, capability building and implementation, project coordination, innovation, fraud, compliance and business and data analysis. 

What that means:

  • Act as a subject matter expert in methods of payment acceptance and disbursement
  • Partner with product teams to: 
    • Identify gaps in payment options and identify new opportunities to enhance payment choice
    • Optimize existing methods of payment against against speed, cost, error, and acceptance metrics
  • Own payment issues from beginning to end, working with internal resources and external partners to troubleshoot and resolve issues in a systematic and timely fashion
  • Build out critical reports and tools, automate manual work where possible, and address longer-term or recurring issues
  • Work collaboratively with finance, operations, and development teams to ensure accurate and timely processing, reconciliation, settlement, tracing and, when necessary, investigation of transactions
  • Manage key accounts, such as Visa, Moneris, and FI’s, as related to payment systems and methods
  • Solicit questions and feedback while collaborating with lines of business on analysis to derive insights
  • Seek and apply industry knowledge and trends to explain data and improve performance
  • Perform test payments, report technical issues, suggest UX improvements and assist in the resolution
  • Assume overall accountability for payment solutions and strategy across the organization
  • Formulate and articulate strategy, and translate strategy into value proposition and actionable goals
  • Perform fraud risk assessments, communicate emerging trends, and define prevention rule sets
  • Ensure industry and payment system compliance requirements are followed
  • Provide leadership, industry insights, analysis and interpretation of current and emerging payment solutions, competitor strategies and benchmarking, and identify opportunities to enhance the strategy for the organization
  • Coach, mentor and build team members' industry expertise and performance

 

What you’ll need to bring with you:

  • Bachelor's degree in a related field and 8 years of relevant experience, OR master's degree in a related field and 5 years of relevant experience
  • 5+ years of financial technology experience, with a significant portion in payments 
  • Project management certification is an asset (ie PMP certification)
  • Extensive experience working directly with partners and service providers in the payments industry 
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
  • Experience working with remote technical, marketing, and business leads
  • Strong verbal, presentation, numeric, logic / critical thinking, and written communication skills
  • The ability to work with and synthesize large financial data sets
  • An inclination to solve problems systematically via automation
  • Leadership experience in managing and coaching a team is an asset

Benefits of working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff 
  • Paid volunteer days
  • Leadership and professional development programs 

Send your resume to: HR@paymentsource.ca to apply now.

Bilingual Customer

Hubspot Marketing Specialist

Toronto, ON

Who you are: 

You are a marketer who loves to code. You understand that the website is a key marketing component in any business and can demonstrate this importance to any stakeholder in the room.   You’re passionate about great UX, and you know the Hubspot marketing platform inside and out.  A great communicator, you’re quick to share your knowledge and enjoy working as part of a team while striving to take ownership of projects as opportunities come up.  

Who we are:

We are a dynamic Paytech who is changing the face of payments in Canada. Our products and solutions offer organizations (government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. We have an open, collaborative work environment and believe in an open door policy. 

The Opportunity: 

We’re currently hiring for a Hubspot Marketing Specialist in our Toronto location (currently remote).  This position will be responsible for the creation and maintenance of all Hubspot requirements for our marketing websites (paymentsource.ca, nowprepay.ca, directpaynow.ca) along with the company intranet (on a Sharepoint platform). Advanced knowledge of Hubpsot will be required for this role as the position will be the main point of contact for the company’s Hubspot tool. The incumbent will work closely with the Director, Marketing and Communications to ensure brand compliance in all web marketing projects and activities, and will be responsible for building out all new Hubspot template/theme requirements using HubL, CSS and other coding languages. The Hubspot Marketing Specialist will work in a fast-paced environment, which requires flexibility, creativity, and the ability to manage multiple tasks under tight deadlines.    

Responsibilities:    

As the daily contact for updates to our Hubspot hosted marketing websites, the successful candidate must be an expert in all things Hubspot.  

Design/develop new Hubspot website/landing pages/email including themes/templates/pages, using their knowledge of HubL, CSS, HTML and other coding languages, to achieve marketing objectives while following AODA and other regulatory legislation.

Design and execute high-volume automation programs including email and landing page creation for multiple product lines across the customer lifecycle including: A/B testing, personalization, and optimization. 

Provide data-driven segmentation and personalization to marketing managers as required.

Manage and optimize automation and CRM processes for our sales, marketing, and business development teams 

Oversee data integrity within HubSpot CRM through data import management, data cleanup and deduping and will monitor/ report on database health to identify areas for improvement

Proactively actively seek out marketing website improvements and suggest new courses of action based on those findings. This will include being a vital team member on any future web migrations or redesigns on the marketing websites  

Build and manage dashboards, reports, layouts, process automation, and other configurable parts of the interface for end-users

Responsible for reviewing any provided /proposed web copy for SEO efficiency and suggesting edits as appropriate.  

Own the company intranet (built on Simplrr, a Sharepoint based platform). Be the daily contact for any projects related to that service including: overall site design, new departmental pages/requests, internal process development

Report back on analytics of all sites, including providing campaign and email data, to marketing team members as requested

A portfolio of work is encouraged of all applicants. 

Must Have:

  • 4+ years of Web Administrator/or CRM Specialist experience 
  • 2+ years demonstrated experience in web design/development within Hubspot
  • 2+ years of experience building workflows, emails, and other funnel tactics within a CRM environment
  • Hubspot CMS for Developers or Hubspot Growth Driven Design Certification a definite asset
  • Demonstrated knowledge of HTML, CSS, HubL, and other coding languages.
  • Familiarity working within brand guidelines in a business environment
  • Experience with promotional email best practices, web technologies, video and image formats
  • Good understanding of web design, user experience best practices for websites and asset management while working within a brand guideline environment
  • Knowledge of AODA/accessibility and CASL requirements
  • Knowledge of SEO principles and best practices
  • Knowledge of database management (for marketing contact databases)
  • Working knowledge of Google Analytics and other analytics programs 
  • Experience with Adobe Photoshop  
  • Capable of balancing attention to detail with swift execution
  • Strong verbal and written communication skills
  • Highly organized and detail oriented 
  • Ability to multitask
  • As this role will interact with several internal/external stakeholders, a team oriented viewpoint is a must. 
  • A willingness to learn and ask questions
  • A sense of humour!

Why Work With Us?

  • Competitive Salary
  • Full Benefits
  • Group RRSP Match\
  • Catered Friday Lunches
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Staff Social Functions
  • Getting to know an amazing group of people!

To be considered for this dynamic opportunity, please submit your Cover Letter and Resume to
HR@paymentsource.ca 

Bilingual Customer

Manager, Prepaid Products & Services

Toronto, ON

Who we are:

We are a dynamic Paytech who is changing the face of payments in Canada. Our products and solutions offer organizations (government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. We have an open, collaborative work environment and believe in an open door policy. 

Overall Objective: 

Payment Source is seeking an experienced, organized, and dedicated Prepaid Products & Services Manager to be part of our team. The successful candidate will be responsible for planning, developing, delivering, and reporting on a portfolio of products that will help drive growth in our business. 

Working closely with internal teams, the Prepaid Products & Services Manager will ensure all relevant members of the Payment Source team understand new products and provide access to all product related information, product resources and troubleshooting guides.

The successful candidate will have the ability to successfully manage a diverse portfolio of products, thoroughly analyze data, and work with the Director of Prepaid Products & Services to formulate action plans to address product opportunities. 

Key Responsibilities:

  • Portfolio  Management: The incumbent will be accountable for the retail performance of the product portfolio, executing on approved changes to existing products, and managing the launch of new products, services and solutions within our network. This includes but not limited to:
    • Accountable for Gross Profit of Product Category
    • Builds plans, including business cases, with the intention of growing product or eliminating non-profitable products
    • Works closely with the Director, identifying projects that will optimize product margins
    • Works with marketing to define marketing plans and build campaigns
    • Support Platform team with operational improvements (help center content, supplier updates, changes)
    • Defines high level business requirements and strategy for new product
    • On a day-to-day basis, partner cross-functionally acting as a resource to develop and launch initiatives and improve and standardize best practises that impact the retail products
    • Provide recommendations on which initiatives the team should undertake to scale and drive efficiencies successfully. 
  • Product Analysis:
    • Accountable for developing and maintaining KPIs, continuously seeking to improve overall margin.
    • Monitor changes in product KPIs, identify trends and opportunities and investigate the root cause of any abnormalities
    • Measure and evaluate product marketing campaigns with a focus on customer engagement, ROI and COA as applicable
    • Develops insights based on customer behaviour, transaction data, margin analysis - supported by Business Intelligence team
    • Interpret data and present findings to appropriate stakeholders (Vendors, Customers, Internal)
  • Vendor Relationship Management:
    • Oversee all current and future vendor and consultant relationships supporting our operations (e.g., supply vendors, external consultants)
    • Liaise with key vendor partners and provide product performance updates
    • Identify opportunities to adapt our vendor strategy as we scale
    • Build external relationships with key vendors to facilitate expansion of products and services we offer

Other duties may be assigned based on the needs of the business.

Qualifications & Experience:

  • College or University Grad with Minimum 5 years relevant work experience
  • Is confident in the use of Google Suites applications
  • The ability to understand large numerical datasets and make recommendations based on a set of data
  • Knowledge of data processing and list generation work; familiarity with data cleansing and maintenance principles is an asset.
  • Strong oral and written communication skills
  • The ability to work independently as well as part of a team
  • Creative thinker and problem solver who works well under pressure.
  • Extremely keen sense of attention to detail, excellent listening and communication skills (verbal and written)
  • Demonstrated logical thought process through appropriate and inquisitive questioning
  • Great organization skills; ability to effectively manage multiple deliverables or projects
  • Receptive to change, and proactive in a dynamic environment
  • Experience managing direct reports a plus but not required
  • Experience working in a B2B environment a plus but not required

Competencies:

  • Interpersonal skills – able to build rapport with employees, potential customers, customers in a respectful manner.
  • Flexible and adaptable – able to accept change in a positive and proactive manner
  • Leadership and team building – consistently sets a positive example, sells with integrity, contributes to the health of the company by supporting culture and values
  • Hands on approach in a fast paced entrepreneurial environment; ability to multitask
  • Organization and planning – ability to use time effectively, prioritize and plan activities on a daily and longer term
  • Customer focused attitude
  • Ability to track and organize large amounts of numeric data
  • Ability to take initiative and be self directed, adaptable and innovative
  • Strong time management, prioritization and self management skills

Working Environment:

  • Entrepreneurial, fast paced company
  • Regular open office environment
  • Remote friendly environment with minimum twice monthly in-office anchor days required (situation permitting). Office is open and available to use as needed

Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner. Payment Source is also proud to announce that we have been certified as a Great Place to Work!!

Don’t miss your chance to join an amazing team and a great work environment! We are committed to investing in your career and in your professional growth and development.

If you would like to join a dynamic and highly motivated team and work in a growing industry where you can have an impact and make a difference every single day, apply now!

Payment Source is committed to a diverse and inclusive workplace. Payment Source provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), any candidates requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Send your resume to: HR@paymentsource.ca to apply now 

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