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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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BilingualCustomer

Bilingual Customer Experience Specialist

Toronto, ON - Ottawa, ON - Port Moody, BC

Who you are: You are a person who enjoys talking with people. You listen. You empathize. And you know that you are the frontline when it comes to customer experience.  You are the Customer Whisperer.

Who you are: You are a person who truly enjoys the art of conversation. You listen and empathize because you want to showcase that you understand our customer. You take pride in ensuring to do things right the first time which helps foster loyalty with our customers.     

Who we are: We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. 

The opportunity:  We’re currently hiring for Bilingual Customer Experience Specialists in our Toronto, Ottawa, and Port Moody locations. 

This position will support our retail network environment and our end consumers who use our alternative payment solutions. 

We’re looking for bilingual (French / English) candidates who have experience with face to face customer service (retail, or travel/tourism industries), and/or experienced call centre agents who are looking for a change. 

What that means:

  • We have 15,000 Canadian retailers as our client, so you’ll need to be comfortable supporting our store owners, managers, and front store staff by phone, email, and online chat.
  • We support Canadian consumers who are using a variety of payment methods including paysimply.ca, and Amazon Cash. So it’s important that you can switch your tone of voice from Business to Consumer as needed.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting

Benefits of Working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).
Send your resume to: HR@paymentsource.ca to apply now.
BilingualCustomer

Customer Service Manager

Toronto, ON

Who you are: You are a person who enjoys talking with people. You listen. You empathize. You have an “it starts with me” attitude. You understand what it takes to manage a high performing team, and take pride in mentoring team members to be their best.  

Who we are: We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Mastercard, VISA and Paysafe. 

The opportunity: As our new Customer Service Manager, you will lead a team of 10+ people located in three offices across Canada.  Your focus will be to improve quality levels, streamline processes to increase productivity, and foster a positive and open work environment that encourages innovation from your team. 

What that means:

  • You’ll design and implement strategies to motivate the Customer Service Team to achieve departmental goals
  • You’ll assess and communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the delivery of customer care
  • You’ll identify and suggest technology solutions to meet evolving department and customer needs
  • You’ll prepare and analyze call reporting and agent scorecards, including call quality assessments, and assist with Key Performance Index (KPI) reporting.
  • You’ll manage scheduling for the team including: Holiday coverage, vacation requests, sick time, etc.
  • As well as managing the team, up to 30% of your time will be spent supporting customers directly through inbound/outbound calls, email, and online chat. This also includes customer escalations.

What you’ll need to bring with you:

  • College education or higher
  • Minimum of two (2) years of Customer Service Management experience with an additional five (5) years of experience in a Customer Service environment
  • Proven experience in conflict resolution
  • Strong leadership skills and the ability to get along with all personality types
  • The knowledge that this role includes being available outside of normal work hours including weekends
  • The ability to travel to Ottawa and Port Moody is required (25%)

Benefits of working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff 
  • Paid volunteer days
  • Leadership and professional development programs 

Send your resume to: HR@paymentsource.ca to apply now.