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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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Product Specialist

Toronto, ON

Who you are: You are a person who enjoys jumping into projects and owning them from start to finish. You enjoy gathering information to be as knowledgeable as possible on a subject, and you like to share the insights you’ve learned with others. You like working and communicating with all types of people including technical and non technical teams. Working with external partners excites you just as much as working within internal teams does because you know that at the end of the day all these stakeholders will help your product be as successful as possible. 

Who we are: We are a dynamic Paytech who is changing the face of alternative payments in Canada. Our products and solutions offer organizations (retail, government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country. We have an open, collaborative work environment and believe in an open door policy. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Intuit, Mastercard, VISA and Paysafe. . 

The opportunity: As our new Product Specialist, you will be responsible to assist the Program and Product Manager(s) in the management of an assigned product portfolio. This will include working on the development of new programs, modifying existing programs, researching/sharing that information with internal teams to help with various product related projects, and ensuring partner success within Payment Source. 

What that means:

  • You’ll ensure the availability of all program related information, product resources, troubleshooting guides, and escalation resources.
  • You’ll collaborate with program partners & vendors to build realistic project implementation plans and regularly communicate project updates to stakeholders.
  • You’ll troubleshoot, track issues and work with project team members to find resolutions through implementation.
  • You’ll work closely with internal teams to ensure all program related information, product resources, troubleshooting guides, and escalation resources are complete prior to product launch.
  • You’ll provide details to our marketing team throughout the product life-cycle in an effort to keep our customers informed on product discontinuations, new product launches, product promotions or pricing changes.
  • You’ll analyze data, identify product trends, and performance recommending improvements to: retail planograms, and new POGs implementation.
  • You’ll be the go to subject matter expert for our business intelligence tools and maintain and report on metrics for the product portfolio including but not limited to: KPIs, data set processing, and investigate any seen product abnormalities. 

What you’ll need to bring with you:

  • College or university graduate with relevant work experience
  • Financial industry experience is an asset
  • Experience in project driven environments
  • Proficient in Microsoft Excel and Google Sheets, proficiency with common reference formulas, pivot tables and pivot charts
  • Experience with other BI tools is an asset but not required
  • Strong oral and written communication skills
  • The ability to work independently as well as part of a team
  • Creative thinker and problem solver who works well under pressure
  • Capable of managing multiple projects at once with strict attention to detail
  • Experience in marketing or related discipline, direct marketing campaign experience an asset
  • Excellent analytical and problem solving ability
  • Demonstrated logical thought process through appropriate and inquisitive questioning
  • Strong work ethic
  • Great organization skills, ability to effectively manage multiple deliverables or projects
  • Receptive to change, and proactive in a dynamic environment

Benefits of working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff 
  • Paid volunteer days
  • Leadership and professional development programs 

Send your resume to: HR@paymentsource.ca to apply now. 

 

BilingualCustomer

Bilingual Customer Experience Specialist

Toronto, ON - Ottawa, ON - Port Moody, BC

Who you are: You are a person who enjoys talking with people. You listen. You empathize. And you know that you are the frontline when it comes to customer experience.  You are the Customer Whisperer.

Who you are: You are a person who truly enjoys the art of conversation. You listen and empathize because you want to showcase that you understand our customer. You take pride in ensuring to do things right the first time which helps foster loyalty with our customers.     

Who we are: We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. 

The opportunity:  We’re currently hiring for Bilingual Customer Experience Specialists in our Toronto, Ottawa, and Port Moody locations. 

This position will support our retail network environment and our end consumers who use our alternative payment solutions. 

We’re looking for bilingual (French / English) candidates who have experience with face to face customer service (retail, or travel/tourism industries), and/or experienced call centre agents who are looking for a change. 

What that means:

  • We have 15,000 Canadian retailers as our client, so you’ll need to be comfortable supporting our store owners, managers, and front store staff by phone, email, and online chat.
  • We support Canadian consumers who are using a variety of payment methods including paysimply.ca, and Amazon Cash. So it’s important that you can switch your tone of voice from Business to Consumer as needed.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting

Benefits of Working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).
Send your resume to: HR@paymentsource.ca to apply now.