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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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BilingualCustomer

Bilingual Customer Service Representative

Toronto, ON - Ottawa, ON - Port Moody, BC

Job Description:

We’re looking for a Customer Service Representative that will support both our retail network environment and consumers using our alternative payment solutions. With over 15,000 Canadian Retailers as our clients, you need to be comfortable talking to store owners, managers, and front store staff in a friendly and helpful manner. We also intake calls from Canadian consumers regarding a variety of alternative payment methods including PaySimply.ca and Amazon Cash. So it’s important that you can quickly change gears from talking directly to business than to consumers without missing a beat. Payment Source was just recently voted one of Canada’s Best Managed Companies in 2018 and is known for the great care we take with clients and employees alike. We are a growing alternative payments company - with offices in Toronto, Ottawa, and Vancouver - that offers its employees a place to learn, make a difference and feel valued. Come to join our award winning team!

Key Responsibilities: 
  • Manage all customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning all products, programs, and applications, implementing enhancements and other issues.
  • Help our retail customers set up and maintain their hardware & software including occasional troubleshooting of domain and third party phone/internet issues, website and browser support, and other technical issues.
  • Provide successful resolution to all customer inquiries and complaints; ensuring the customer is satisfied with the end result.
  • Assist in managing customer data integrity.
  • Continually preserve the confidentiality and security of customer data and information.
  • Liaise with management regarding operational errors and improving processes.
Perks, just for working here!

An amazing compensation program...

  • Hourly rate between $16.00 - $18.00 to start
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 (annually at starting wage).

Other awesome perks….

  • Free lunch once a week that the entire company participates in to get to know your colleagues
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Development Week - Annual get together in the Toronto office for a week of professional development
  • Staff Social Functions - We have fun all the time, but we also set aside days for company paid fun!
  • Getting to know an amazing group of people!
Requirements:
  • One year of customer service experience; call centre or support desk experience an asset.
  • High school diploma required. A certificate/diploma in a related field preferred.
  • Strong verbal and written communication skills in English is a must. Bilingual is an asset (one or more of French, Mandarin, Cantonese, Korean, Chinese, Hindi, Bengali, Punjabi, or Spanish).
  • Ability to work in a fast paced and changing environment, speaking with customers while using multiple applications to meet their needs.
  • Technical support experience an asset
  • Accuracy in listening, problem-solving, data entry, and communicating with others.
  • Able to learn quickly with little direction.
  • Computer literate and working knowledge of Google applications.
  • Flexibility to work various shifts.
  • A sense of humour!

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca 

Marketing Assistant

The Marketing Assistant will provide support based on marketing day-to-day activities. The incumbent will work closely with the Director, Marketing and Communications and the Specialist, Marketing & Communications to ensure the delivery of marketing projects in a timely manner while maintaining strong internal communications. The Marketing Assistant will work in a fast-paced environment, which requires flexibility, creativity, and the ability to manage multiple tasks under tight deadlines.

Responsibilities: 

  • Assist the Marketing team with various projects including internal employee engagement, learning and development, award applications etc. 
  • Own the logistical planning of corporate events (tradeshows etc) and attend them to facilitate their success as needed
  • Own the marketing promotional item ordering process and inventory levels
  • Write and proofread marketing literature (brochures, press releases, blogs etc)
  • Design and create pieces such as sell sheets, brochures, online images, infographics, social media images, and short videos
  • Coordinate marketing collateral printing with external print houses
  • Prepare presentations and reports
  • Conduct market research and analyze industry trends
  • Update and maintain list databases and segmentations
  • Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
  • Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities as needed


Requirements:

  • Bachelor’s Degree or Diploma in Marketing, Communications, Business, or related discipline, with at least 2 - 4 years of on the job experience in the Marketing field
  • Stellar copywriting skills
  • Proven Project Management skills
  • Good knowledge of market research techniques and databases
  • Knowledge of Photoshop, Illustrator, and InDesign an asset
  • Knowledge of Web Publishing using a CRM tool (WordPress, Hubspot, etc) an asset
  • Knowledge of Google Suites as asset
  • A willingness to learn and ask questions


Why Work With Us?

  • Competitive Salary
  • Full Benefits
  • Group RRSP Match
  • Bright open concept office
  • Catered Friday Lunches
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Staff Social Functions
  • Getting to know an amazing group of people!

To be considered for this dynamic opportunity, please submit your Cover Letter and Resume to
hr@paymentsource.ca

Junior IT Operations Analyst

The Junior IT Operations Analyst will assist multiple members of the Operations Team with a wide variety of tasks, including data analytics, technical/IT support, and application testing.  The operational and data tasks require analytical and independent thinking, while the IT and support tasks requires working with all members of staff across Payment Source’s four office locations.

Key Responsibilities:

Operations Support and Data Analytics

  • Analyze transactional processes flows and logs.
  • Validate data integrity and transaction records.
  • Identify abnormalities in large sets of data.
  • Configuration of new and existing system products and services, including maintenance of UPC, product descriptions, pricing, product planograms, etc.
  • Understand the common errors and issues of the various products, e.g. activation errors.
  • Create and edit reports to assist with own responsibilities and tasks, as well as to assist other departments with their report needs.
Technical and IT Support
  • Manage user accounts, creating, updating and removing access as necessary.
  • Configuration, maintenance and updating of corporate hardware, software and other related infrastructure, including Installation of network interface cards, hubs, switches, network cabling, and so on.
  • Collaborate with other IT and operational staff to ensure database integrity, security, and ongoing performance.
  • Assist with the development, administration, and maintenance of policies and procedures for ensuring the security and integrity of all systems.
  • Test and install issued patches in conjunction with software providers and vendors or other third parties.
  • Resolve end-user IT issues, such as software questions, PC hardware problems, Internet connectivity, configurations, and communicating technical solutions in user-friendly language.
  • Diagnose and resolve minor network issues (e.g. LAN access).
  • Is the primary technical contact for Customer Support’s technical/IT related escalations from merchants.
  • Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
  • Compile, maintain, and file all repair records, reports, and other documents as required.
Application Testing
  • Test applications running on point of sale devices.
  • Verify and debug point of sale device network connectivity.
  • Test various web applications, including validation of front and back end behaviour.
  • Validate system configuration and system behaviour.

Qualifications & Experience:

  • Recent graduate of a College or University Informations Systems & Technology program.
  • Software and hardware troubleshooting experience.
  • Possess a broad skill set and interest in operations and technology.
  • Must be methodical and have excellent organizational and communication skills.
  • Understand and utilize testing and debugging methodologies.
  • Ability to diagnose problems, perform basic repairs on IT assets, and provide support for a wide range of applications.
  • Knowledge of computer software, computer hardware systems (e.g. PC systems, LAN diagnostic)
  • Knowledge of computer operating systems (Windows, Chrome OS)
  • Knowledge of network products such as VPN, Firewalls and Intrusion detection
  • Must have a good understanding of Excel, including pivot tables, as well as understanding of the G Suite productivity apps.
  • Knowledge of SQL Server Relational database concepts, design and reporting tools (Crystal Reports) is an asset.
  • Basic .NET/VBA/Python/Powershell or JSON skills is an asset.
  • Familiarity of Web servers (IIS) and concepts such as SMTP, DNS, SSL certificates, etc.
  • Ability to occasionally lift items as heavy as 25 lbs.
  • Willingness to travel to Vancouver and Ottawa

Why work with us?

  • Competitive Salary
  • Full Benefits Package with Employer covered Health & Dental benefits - You don’t pay the premiums!
  • Group RRSP Match
  • Bright open concept office
  • Catered Friday Lunches
  • Paid Personal & Volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks & beverages
  • Staff Social Functions
  • Getting to work with an innovative & amazing group of people!

To be considered for this dynamic opportunity, please submit your Resume to HR@paymentsource.ca