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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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BilingualSales

Bilingual Sales Representative

Toronto, ON - Ottawa, ON - Halifax, ON

Job Description:

Payment Source is looking for an experienced, career-minded Bilingual Sales Representative. We require a positive, team-oriented Bilingual Sales Representative to set and meet sales goals and to consistently deliver results in accordance with the high standards of the company’s defined goals. Our Sales Representative shall have extensive product and industry knowledge and experience, with main responsibilities in the growth of our prepaid program through the achievement of prospecting and building a successful pipeline. The Sales Representative will be required to reach our business targets by using their excellent telephone sales and communications skills. The qualified individual will also develop their phone-based sales generation through the creation of leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role. As a Payment Source Sales Representative, his/her role will exemplify our brand image as an ambassador, and will provide positive brand experiences to all customers.

Qualified applicants should contact Payment Source at: hr@paymentsource.ca

Key Responsibilities:
  • Qualify new business prospects and build an active, high potential prospect list which will remain the property of the company at all times.
  • Maintain a high level of service to existing customers; managing the customer relationship from contract execution through delivery to after sales service; and soliciting referrals from these customers, where possible.
  • Generate and develop new customer accounts to increase revenue, by cold-calling if necessary.
  • Build and foster a network of referrals to create new opportunities for revenue growth.
  • Identify decision makers within targeted leads to begin sales process.
  • Achieve monthly/quarterly sales quotas and the objectives of employment Penetrate all targeted accounts and radiate sales from within client base.
  • Build and maintain ongoing awareness of new products and services, competitor activities, and other research.
  • Collaborate with Sales Director and colleagues to determine necessary strategic sales approaches.
  • Create and deliver qualified corporate opportunities to Sales Director where appropriate.
  • Maintain and expand the company’s database of prospects.
  • Ensure follow-up with calls-to-action, dates, complete profile information, sources, and so on.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions.
  • Assist in creating RFP responses to potential clients when needed.
  • Support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, and prepare sales order forms and/or reports.
  • Coordinate customer training as necessary.
  • Enter new customer data and update changes to existing accounts in the database.
  • Investigate and troubleshoot customer service issues when needed.
  • Attend sales meetings and training where applicable.
  • Appropriately communicate brand identity and corporate position.
  • Maintain a high level of product and service knowledge.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Travel may be required.
  • Performs other duties as required.
Qualification & Experience:
  • University or college degree/diploma in a field related to Sales, or the equivalent in education and experience.
  • 3-5 years of direct work experience in a sales or telesales capacity.
  • Exceptional written and verbal communication skills in both English and French.
  • Must have the ability to work in a fast-paced, dynamic environment.
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives.
  • A valid “G” License with a clean driving record and must own a vehicle.
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
  • Success in qualifying opportunities involving multiple key decision makers.
  • Strong knowledge of prepaid programs, point of sale solutions, and/or sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Excellent listening skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with Customer Relationship Management software.
  • Bilingual in English and French is a must

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca

BilingualCustomer

Bilingual Customer Service Representative

Toronto, ON - Ottawa, ON - Port Moody, BC

Job Description:

We’re looking for a Customer Service Representative that will support both our retail network environment and consumers using our alternative payment solutions. With over 15,000 Canadian Retailers as our clients, you need to be comfortable talking to store owners, managers, and front store staff in a friendly and helpful manner. We also intake calls from Canadian consumers regarding a variety of alternative payment methods including PaySimply.ca and Amazon Cash. So it’s important that you can quickly change gears from talking directly to business than to consumers without missing a beat. Payment Source was just recently voted one of Canada’s Best Managed Companies in 2018 and is known for the great care we take with clients and employees alike. We are a growing alternative payments company - with offices in Toronto, Ottawa, and Vancouver - that offers its employees a place to learn, make a difference and feel valued. Come to join our award winning team!

Key Responsibilities: 
  • Manage all customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning all products, programs, and applications, implementing enhancements and other issues.
  • Help our retail customers set up and maintain their hardware & software including occasional troubleshooting of domain and third party phone/internet issues, website and browser support, and other technical issues.
  • Provide successful resolution to all customer inquiries and complaints; ensuring the customer is satisfied with the end result.
  • Assist in managing customer data integrity.
  • Continually preserve the confidentiality and security of customer data and information.
  • Liaise with management regarding operational errors and improving processes.
Perks, just for working here!

An amazing compensation program...

  • Hourly rate between $16.00 - $18.00 to start
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 (annually at starting wage).

Other awesome perks….

  • Free lunch once a week that the entire company participates in to get to know your colleagues
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Development Week - Annual get together in the Toronto office for a week of professional development
  • Staff Social Functions - We have fun all the time, but we also set aside days for company paid fun!
  • Getting to know an amazing group of people!
Requirements:
  • One year of customer service experience; call centre or support desk experience an asset.
  • High school diploma required. A certificate/diploma in a related field preferred.
  • Strong verbal and written communication skills in English is a must. Bilingual is an asset (one or more of French, Mandarin, Cantonese, Korean, Chinese, Hindi, Bengali, Punjabi, or Spanish).
  • Ability to work in a fast paced and changing environment, speaking with customers while using multiple applications to meet their needs.
  • Technical support experience an asset
  • Accuracy in listening, problem-solving, data entry, and communicating with others.
  • Able to learn quickly with little direction.
  • Computer literate and working knowledge of Google applications.
  • Flexibility to work various shifts.
  • A sense of humour!

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca