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Careers at Payment Source


At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.

Bilingual Customer Service Representative

Toronto, ON - Ottawa, ON - Port Moody, BC

Job Description:

We’re looking for a Customer Service Representative that will support both our retail network environment and consumers using our alternative payment solutions. With over 15,000 Canadian Retailers as our clients, you need to be comfortable talking to store owners, managers, and front store staff in a friendly and helpful manner. We also intake calls from Canadian consumers regarding a variety of alternative payment methods including PaySimply.ca and Amazon Cash. So it’s important that you can quickly change gears from talking directly to business than to consumers without missing a beat. Payment Source was just recently voted one of Canada’s Best Managed Companies in 2018 and is known for the great care we take with clients and employees alike. We are a growing alternative payments company - with offices in Toronto, Ottawa, and Vancouver - that offers its employees a place to learn, make a difference and feel valued. Come to join our award winning team!

Key Responsibilities: 
  • Manage all customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning all products, programs, and applications, implementing enhancements and other issues.
  • Help our retail customers set up and maintain their hardware & software including occasional troubleshooting of domain and third party phone/internet issues, website and browser support, and other technical issues.
  • Provide successful resolution to all customer inquiries and complaints; ensuring the customer is satisfied with the end result.
  • Assist in managing customer data integrity.
  • Continually preserve the confidentiality and security of customer data and information.
  • Liaise with management regarding operational errors and improving processes.
Perks, just for working here!

An amazing compensation program...

  • Hourly rate between $16.00 - $18.00 to start
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 (annually at starting wage).

Other awesome perks….

  • Free lunch once a week that the entire company participates in to get to know your colleagues
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Development Week - Annual get together in the Toronto office for a week of professional development
  • Staff Social Functions - We have fun all the time, but we also set aside days for company paid fun!
  • Getting to know an amazing group of people!
  • One year of customer service experience; call centre or support desk experience an asset.
  • High school diploma required. A certificate/diploma in a related field preferred.
  • Strong verbal and written communication skills in English is a must. Bilingual is an asset (one or more of French, Mandarin, Cantonese, Korean, Chinese, Hindi, Bengali, Punjabi, or Spanish).
  • Ability to work in a fast paced and changing environment, speaking with customers while using multiple applications to meet their needs.
  • Technical support experience an asset
  • Accuracy in listening, problem-solving, data entry, and communicating with others.
  • Able to learn quickly with little direction.
  • Computer literate and working knowledge of Google applications.
  • Flexibility to work various shifts.
  • A sense of humour!

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca 

Bilingual Accounts Receivable Specialist

Job Description:

The Bilingual Accounts Receivable Specialist is responsible for duties relating to the reconciliation of the Invoice Registers, coordinating customer and invoicing information including the support of our merchant onboarding process, and communicating with customers on invoicing and collection matters. Other duties will include providing assistance during the annual audit, and others to be assigned as necessary.

Key Responsibilities:

Invoice Registers:

  • Generate the Invoice Register reports (Daily/Bi-weekly/Weekly).
  • Maintain and balance the Invoice Registers.
  • Prepare the bank files for uploading.
Accounts Receivable:
  • Maintain customer account information
  • Reconciliation of eCash customers and processing eCash deposits.
  • Prepare Bank Deposits.
  • Collecting and processing NSFs.
  • Communicating with Customers on collection efforts.
  • Tracking customers with credit terms.
  • Support the Merchant Onboarding process for new merchants.
  • Reconciliation of the Petty Cash and the Company GPR for the Ottawa office.
  • Assist with the filing and support functions by other members of the finance team as required.
  • Assist with year-end audit.
  • Perform other duties as required.
  • Must be bilingual (English and French).
  • Completed College Diploma in Accounting/Finance would be an asset or equivalent work experience.
  • 2+ years of experience with customer service and accounts receivable.
  • Excellent communication skills both verbal and written.
  • Experience in accounting an asset.
  • Excellent computer skills.
  • General understanding of computerized accounting systems (ACCPAC) preferred.
  • Excellent working knowledge of MS Word, Quick-books and Excel.

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca 

Marketing Assistant

Job Description:

The Marketing Assistant will provide support based on marketing day-to-day activities.  The incumbent will work closely with the Director, Marketing and Communications and the Specialist, Marketing & Communications to ensure the delivery of marketing projects in a timely manner while maintaining strong internal communications. The Marketing Assistant will work in a fast-paced environment, which requires flexibility, creativity, and the ability to manage multiple tasks under tight deadlines.    


  • Assist the Marketing team with various projects including internal employee engagement, learning and development, award applications etc. 
  • Own the logistical planning of corporate events (tradeshows etc) and attend them to facilitate their success as needed 
  • Own the marketing promotional item ordering process and inventory levels 
  • Write and proofread marketing literature (brochures, press releases, blogs etc) 
  • Design and create pieces such as sell sheets, brochures, online images, infographics, social media images, and short videos 
  • Coordinate marketing collateral printing with external print houses 
  • Prepare presentations and reports 
  • Conduct market research and analyze industry trends 
  • Update and maintain list databases and segmentations 
  • Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) 
  • Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities as needed 


  • Bachelor’s Degree or Diploma in Marketing, Communications, Business, or related discipline, with at least 2 years of on the job experience in the Marketing field
  • Stellar copywriting skills 
  • Proven Project Management skills 
  • Good knowledge of market research techniques and databases 
  • Knowledge of Photoshop, Illustrator, and InDesign an asset
  • Knowledge of Web Publishing using a CRM tool (WordPress, Hubspot, etc) an asset
  • Knowledge of Google Suites as asset 
  • A willingness to learn and ask questions 

Why Work With Us?

  • Competitive Salary
  • Full Benefits
  • Group RRSP Match
  • Catered Friday Lunches
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Staff Social Functions
  • Getting to know an amazing group of people!

To be considered for this dynamic opportunity, please submit your Cover Letter and Resume to