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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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Bilingual Customer Experience Specialist

Toronto, ON - Ottawa, ON - Port Moody, BC

Who you are:

You are a person who enjoys talking with people. You listen. You empathize. And you know that you are the frontline when it comes to customer experience.  You are the Customer Whisperer.

You are a person who truly enjoys the art of conversation. You listen and empathize because you want to showcase that you understand our customer. You take pride in ensuring to do things right the first time which helps foster loyalty with our customers.     

Who we are:

We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. 

The opportunity:

We’re currently hiring for Bilingual Customer Experience Specialists in our Toronto, Ottawa, and Port Moody locations. 

This position will support our retail network environment and our end consumers who use our alternative payment solutions. 

We’re looking for bilingual (French / English) candidates who have experience with face to face customer service (retail, or travel/tourism industries), and/or experienced call centre agents who are looking for a change. 

What that means:

  • We have 15,000 Canadian retailers as our client, so you’ll need to be comfortable supporting our store owners, managers, and front store staff by phone, email, and online chat.
  • We support Canadian consumers who are using a variety of payment methods including paysimply.ca, and Amazon Cash. So it’s important that you can switch your tone of voice from Business to Consumer as needed.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting

Benefits of Working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).
Send your resume to: HR@paymentsource.ca to apply now.
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Marketing Manager Digital Acquisition

Toronto, ON

Who you are:

You have a passion for ecommerce and/or payments, and believe in the value and convenience of online shopping. You are a results oriented strategic thinker who can plan and execute on a comprehensive multi-channel paid/earned/owned media marketing digital strategy to drive and scale efficient customer acquisition. You enjoy seeing projects through from start to finish and you’re comfortable owning the funnel from acquisition to retention and everything in between.

What that means:

As the Marketing Manager, Digital Acquisition, you will be working alongside designers, video creators and internal stakeholders to bring your marketing strategy to life. You are the ultimate right and left brain marketer. You’re someone who can get creative and constantly come up with new ad concepts, copy and experiments while also being data driven and methodological with your approach to growth and scaling. 

Responsibilities

  • Own the lifecycle of all digital marketing campaigns for DirectPay to drive lead generation, and hit Acquisition, and CPA targets. This includes overall strategy, budget allocation, day-to-day management, execution, analysis and ongoing execution.  
  • Manage all aspects of DirectPay marketing acquisition campaign launches and ongoing optimization including copywriting and working with designers, videographers and internal stakeholders on creating a constant stream of new creatives that are performant, on-brand and engaging.
  • Build and maintain paid/organic/earned digital roadmap and strategies backed with rationale, supported with data and a buy-in from key stakeholders - layering in more lead/traffic driving initiatives to the digital marketing plan as opportunity allows.
  • Research, recommend and execute on media placement options for media programs, including but not limited to paid search (ppc), social advertising (Facebook, Instagram, LinkedIn, Twitter), online video (including YouTube), programmatic, retargeting
  • Identify individual campaign goals and KPIs for all digital marketing efforts across: ecommerce platforms, PPC/SEM, paid/organic social, online advertising etc 
  • Monitor and analyze channel and campaign data, and develop key insights and action plans based on real-time campaign/site performance and work off key findings for any budgetary, ROI, customer profile and make KPI adjustments if necessary
  • Work with Google Analytics, Google Tag Manager, Amplitude, Hubspot, Periscope and GSuite to develop accessible and comprehensive reporting on channel performance.
  • Work with the Digital Marketing Specialist, Website and CRM, on the DirectPay website optimization, and to launch and A/B test dedicated campaign landing pages to drive acquisition and optimize CPA.
  • Work with Marcom and Product on developing DirectPay product social media and content pillars / campaigns to support wider business goals and marketing calendar, ensuring DirectPay socials are updated weekly and KPIs are met.
  • Work collaboratively with other revenue teams such as business development and partner management, to ensure alignment of initiatives.

Requirements:

  • A proven strong performer with 4+ years of extensive experience in a Digital Marketing acquisition role within a fast-moving, sales-oriented company (bonus if you’ve worked in a Start-Up, high-growth environment)
  • Bachelor’s degree in Business/Commerce/Marketing or equivalent
  • Excellent track record of developing and executing comprehensive, innovative and successful digital marketing campaigns across channels 
  • Must have demonstrated experience with digital acquisition platforms such as Facebook Ads, PPC, TikTok, YouTube, Instagram, Reddit, SnapChat, online advertising etc. Bonus if experience includes advertising within ecommerce platforms such as Shopify or similar.   
  • Experience working with publishers/partners to leverage sales through affiliate networksWorking knowledge of Hubspot (or similar CRM), Adobe creative, and Google Analytics an asset 
  • Experience with advertising on ecommerce merchant platforms (i.e. Shopify or similar)
  • Experience with Google tag manager, Facebook event manager or other API tracking platform
  • Excellent communication skills (both oral and written)
Why Work With Us?
  • Competitive Salary
  • Full Benefits
  • Group RRSP Match
  • Catered Friday Lunches
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Staff Social Functions
  • Getting to know an amazing group of people!

To be considered for this dynamic opportunity, please submit your Cover Letter and Resume to
HR@paymentsource.ca  

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Business Intelligence Analyst

Toronto, ON

Who you are:

You are someone who loves to find insights based on large amounts of data.  You are a learner.  You are curious and motivated to learn to use new technologies.  You like numbers, trends, programming, and also enjoy working with a team on different projects.

Who we are:

We are a dynamic Paytech who is changing the face of payments in Canada. Our products and solutions offer organizations (government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. We have an open, collaborative work environment and believe in an open door policy. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Intuit, Mastercard, VISA and Paysafe.

The Opportunity: 

We’re currently hiring for a Business Intelligence Analyst  in our Toronto location (currently remote). 

The Business Intelligence Analyst will assist the Business Intelligence Manager in aggregating, analyzing and visualizing data related to Payment Source's core business performance metrics. This individual is responsible for ensuring data is presented in a clear and actionable manner while supporting each line of business with information that assists their decision making. The Business Intelligence Analyst will leverage internal systems and platforms and assist with the implementation of new external systems. 

Responsibilities:

  • Build and maintain reports for each line of business. Ensure data is presented in a clear and actionable manner while supporting stakeholders with information that assists their decision making.
  • Develop customized scripts to merge large groups of data and extract relevant information to identify trends, patterns, and relationships.
  • Work with several database management systems to consolidate, integrate and analyze data. Manipulate and analyze data in a variety of formats (e.g. MS Excel, VBA, and SQL).
  • Communicate and train stakeholders on using the company’s business intelligence platforms; Draft and maintain documentation to support the stakeholders in performing routine analysis independently.
  • Assist with the implementation of new external systems.
  • Monitor the data integrity of data collection systems, and support the application of complex data initiatives.
  • Facilitate business intelligence gathering, both internal and external; Extract reports and aggregate data from multiple sources then clearly summarize.
  • Research and apply industry knowledge and trends to explain data and improve performance. 

Qualifications & Experience:

  • Bachelor’s degree in Accounting, Commerce, Business Administration, Statistics, Business Data Analytics, Engineering, or a related field. 
  • 2+ years of experience in a business environment.
  • Proficiency in SQL and Excel
  • Passion for statistical analysis and data modeling. 
  • Strong analytical skills; ability to gather, analyze, and synthesize information. 
  • Must work with large amounts of data, facts, figures and numbers. 
  • Must be able to work effectively with others and have good interpersonal skills. 
  • Must be highly organized and work well under pressure. 
  • Entrepreneurial; “out of the box” thinker. 

Why Work With Us?

- Competitive Salary

- Full Benefits

- Group RRSP Match

- Company Performance Bonus

- Continuous Learning Culture

- Catered Friday Lunches

- Paid volunteer days

- Staff Social Functions

- Getting to know an amazing group of people!

Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner.   Payment Source is also proud to announce that we have been certified as a Great Place to Work!!

Don’t miss your chance to join an amazing team and a great work environment! We are committed to investing in your career and in your professional growth and development.

If you would like to join a dynamic and highly motivated team and work in a growing industry where you can have an impact and make a difference every single day, apply now!

Send your resume to: HR@paymentsource.ca  to apply now

 

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