Bilingual Customer Experience Specialist
Toronto, ON - Ottawa, ON - Port Moody, BC
Who you are: You are a person who enjoys talking with people. You listen. You empathize. And you know that you are the frontline when it comes to customer experience. You are the Customer Whisperer.
Who you are: You are a person who truly enjoys the art of conversation. You listen and empathize because you want to showcase that you understand our customer. You take pride in ensuring to do things right the first time which helps foster loyalty with our customers.
Who we are: We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents. We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture.
The opportunity: We’re currently hiring for Bilingual Customer Experience Specialists in our Toronto, Ottawa, and Port Moody locations.
This position will support our retail network environment and our end consumers who use our alternative payment solutions.
We’re looking for bilingual (French / English) candidates who have experience with face to face customer service (retail, or travel/tourism industries), and/or experienced call centre agents who are looking for a change.
What that means:
- We have 15,000 Canadian retailers as our client, so you’ll need to be comfortable supporting our store owners, managers, and front store staff by phone, email, and online chat.
- We support Canadian consumers who are using a variety of payment methods including paysimply.ca, and Amazon Cash. So it’s important that you can switch your tone of voice from Business to Consumer as needed.
- You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting
Benefits of Working Here:
Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued. A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!
Our compensation program:
- Competitive hourly rate
- Full benefits program
- A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).