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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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BilingualCustomer

Bilingual Customer Experience Specialist

Toronto, ON - Ottawa, ON - Port Moody, BC

Who you are: You are a person who enjoys talking with people. You listen. You empathize. And you know that you are the frontline when it comes to customer experience.  You are the Customer Whisperer.

Who you are: You are a person who truly enjoys the art of conversation. You listen and empathize because you want to showcase that you understand our customer. You take pride in ensuring to do things right the first time which helps foster loyalty with our customers.     

Who we are: We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. 

The opportunity:  We’re currently hiring for Bilingual Customer Experience Specialists in our Toronto, Ottawa, and Port Moody locations. 

This position will support our retail network environment and our end consumers who use our alternative payment solutions. 

We’re looking for bilingual (French / English) candidates who have experience with face to face customer service (retail, or travel/tourism industries), and/or experienced call centre agents who are looking for a change. 

What that means:

  • We have 15,000 Canadian retailers as our client, so you’ll need to be comfortable supporting our store owners, managers, and front store staff by phone, email, and online chat.
  • We support Canadian consumers who are using a variety of payment methods including paysimply.ca, and Amazon Cash. So it’s important that you can switch your tone of voice from Business to Consumer as needed.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting

Benefits of Working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).
Send your resume to: HR@paymentsource.ca to apply now.

Bilingual Inside Sales Representative

Toronto

Who you are:  You enjoy talking to people. Communication is something that comes to you easily and because of your positive attitude, people seek you out to talk and trust what you’re saying. You’re comfortable talking with all kinds of people and enjoy doing so. You also can cut through the noise to understand what is truly being communicated in the answers you’re being given. You look at every barrier you face as a challenge to overcome and are always looking for new ways to achieve your goals.    

Who we are:  We are a dynamic Paytech who is changing the face of alternative payments in Canada. Our products and solutions offer organizations ways to meet the growing needs of Canadians. We have a nationwide retailer network of over 15,000 locations and we are passionate about modernizing payments to improve financial inclusion across the country. We have an open, collaborative work environment and believe in an open-door policy. Some of our partners include: Amazon, Canada Post,, Mastercard, VISA and Paysafe. 

The opportunity:  As our new Inside Sales Representative, you’ll be responsible for selling the prepaid program and services through the achievement of sales quotas to grow our national retail network. You’ll be responsible to manage both inbound and outbound lead opportunities and will work closely with Customer Service, Marketing, Product and others to ensure the growth and success of the business. 

What that means:

  • You’ll reach business targets through the relationships you make with your prospects via telephone and email.
  • You’ll actively initiate conversations with prospect lists, leads, and customers to create new opportunities.
  • You’ll attend industry conferences and tradeshows as required
  • You’ll manage your customer relationships through the onboarding process including after-sales service to elicit referrals from your customers whenever possible.
  • You’ll research competitor’s new products and services to maintain ongoing awareness of what’s happening in the marketplace.
  • You’ll strategically collaborate with the Sales Director and team members to determine sales approaches.
  • You’ll deliver sales pitches, demos and assist in RFP’s as needed.

What you’ll need to bring with you:

  • High School education along with some College or University  (or relevant combination of education and experience)
  • 1-2 years of relevant sales experience in a sales or telesales capacity
  • Bilingual in English and French is an asset
  • Demonstrated ability to make sales calls and convert prospects while working within established sales quotas
  • Experience in opportunity qualification, pre-call planning, call control, account development and time management
  • Business acumen  in dealing with administrative tasks including accuracy with agreements
  • Knowledge of prepaid programs and point of sales solutions an asset 
  • Ability to work well in a team environment, strong communication and organizational skills
  • Self motivated, with high energy and a positive attitude
  • Able to occasionally travel within Canada to attend sales events or exhibits
  • High level of integrity and strong work ethic
  • A sense of humor!

Benefits of working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to

Fulfillment Assistant (Contract)

Toronto

The Fulfillment Assistant is responsible for shipping and receiving, processing inbound terminal returns, reprogramming cards, preparing welcome kits and processing SIM orders. The incumbent is also responsible to manage the reception, handling, distribution and storage of designated products and supplies that come in and out of the office.

This is a 4-Month Contract position with the possibility of extension.

Key Responsibilities:

  • Fulfillment, Tracking and Shipment of Card Orders according to the desired delivery date
  • Merchandising associated fixture
  • Fulfillment, Tracking and Shipment of SIM Card Orders according to the desired delivery date
  • Ensure terminals are completely kitted with all components, Welcome Kits and other promotional material as available and that orders are accurate and assembled free from defects in a neat presentation
  • Preparing, cleaning programming and testing of various POS Terminals
  • Compile and prepare French and English kits for shipment

Qualifications & Experience:

  • Working to achieve High School Diploma or equivalent
  • Strong verbal and written communication skills
  • General understanding of computer skills with knowledge of Microsoft office, Google Suites, and shipping/receiving software (would be an asset)
  • Strong customer service orientation
  • Working knowledge of safe lifting methods
  • Must be able to lift 30lbs