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Careers at Payment Source


At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.

Marketing Manager - Online Services

Toronto, ON

Job Description: 

Experienced in conversing with both B2B and B2C audiences, the Marketing Manager, Online Services will be responsible for growing their portfolio of products to increase sales revenue. Reporting to the Director of Marketing & Communications, the Marketing Manager will be expected to be an advocate and subject matter expert for the products in their portfolio - driving demand and usage of our offerings. You will partner closely with teams across the organization, specifically Product Management, Business Development, Sales, and Marketing to establish positioning and messaging, build product launch strategies, run and analyze product releases, develop sales enablement content, and drive customer engagement through ongoing marketing programs. You will also work with the external marketing teams of our business partners on key initiatives and projects, so you must be comfortable interacting with representatives from large tech giant entities. 

Key Responsibilities:

  • Develop, execute, evaluate and present comprehensive marketing plans, budgets and campaigns.
  • Drive ROI analysis to determine the results of campaigns that are executed and report back on campaign performance to executives, product management, and other stakeholders.
  • Own the product marketing budget and approval process for their portfolio.
  • Work closely with sales to generate and convert high quality retailer leads through:
    • Competitive research and service differentiation, positioning and messaging.
    • Trade shows.
    • Create sales collateral and tools that align with the buying process and help move prospects & customers through the sales cycle.
    • Online efforts including case studies, videos, website copy, and blog posts that articulate the value proposition of our product portfolio and selling solutions.
  • Work closely with product owners and business partners to drive demand for products and services:
    • Develop and execute go-to-market/product launch strategies.
    • Attract and/or execute Partner (and PSI) funded campaigns.
    • Drive customer growth and e-commerce results on our online assets.


  • Post Secondary Degree in Business, Marketing, or a related field  
  • 5+ years’ marketing management experience.  
  • Demonstrated success in positioning and launching differentiated products that meet and exceed business objectives.
  • Proven ability to collaborate and influence cross-functional teams without formal authority.  
  • Proven track record of leading successful product launches.
  • Excellent time management and project prioritization skills.
  • Large-scale event management experience a plus.
  • Ability to communicate to C-Level Executives.
  • Excellent written and verbal communication skills, including some copywriting skills
  • Subject matter expertise and relevant experience in prepaid products and/or industry preferred.
  • Experience using CRM tools such as Hubspot and Mailchimp.
  • Experience using Adobe Creative Suite a plus.
  • Exceptional project management skills.
  • Excellent teamwork skills.
  • Other duties as required.

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca 

Customer Service Manager


At Payment Source, we are always looking for enthusiastic and innovative individuals to join our team. As we continue to evolve in an ever changing environment, we are looking to add a passionate, ‘it starts with me’ Customer Service Manager to our team.

The Role:

As a Customer Service Manager, you are passionate about customers and your team, having an ‘it starts with me’ attitude. You are leading a team of 10+ people located in three offices across Canada. Your focus will be on development and improving performance levels by positively coaching and leading by example. Your goals will be to improve quality levels,  streamline processes to increase productivity, foster a positive and open work environment that encourages innovation, and help mentor your team to escalate their levels of success. 

A Day in the Life: 

  • Lead high-performance Customer Service Representatives in order to meet and exceed customer satisfaction levels
  • Manage performance and development in a collaborative and open environment; strive to foster a positive working environment that is supportive in order to retain quality team members 
  • Address all customer complaints and requests professionally, leaving the customer with a positive resolution.
  • Design and implement strategies to motivate the Customer Service Team to achieve departmental goals
  • Assess and communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the delivery of customer care
  • Identify and suggest technology solutions to meet evolving department and customer needs
  • Up to 30% of weekly time to be spent supporting customers directly through inbound/outbound calls, email, and online chat; may decrease based on the needs of business
  • Prepare and assist in analyzing call reporting and agent scorecards including call quality assessments
  • Assist with Key Performance Index (KPI) reporting
  • Coach and mentor team members with a focus on professional development in monthly one on ones and other training sessions as identified
  • Prepare quarterly scheduling for the team including management of holiday coverage, vacation request, sick time, etc

What you will need:

  • College education or higher
  • Minimum two (2)  years of Customer Service Management experience with an additional five (5) years of experience in a Customer Service environment
  • Experience managing teams (10+ employees) an asset
  • Experience in conflict resolution
  • Bilingual in French an asset
  • Proficient in using Google Suites
  • Established relationships within principle customers base is an asset
  • Strong communication, presentation, and interpersonal skills
  • The ability to deal with technical challenges
  • Strong leadership skills
  • Ability to work well under pressure in a fast paced, ever changing high-volume environment with tight deadlines
  • Travel to Ottawa and Port Moody is required (25%)

What are we looking for?

  • A strong leader with the ability to build and nurture relationships with all personality types
  • A decision-maker who confidently manages and implements change
  • A multi-tasker with the ability to think outside of the box
  • Ability to adapt quickly to changes in a fast-paced entrepreneurial environment
  • Passionate about what you do 

What’s in it for you (of course we have great perks!)?

  • Work for one of Canada’s Best Managed Companies as voted in 2018 and 2019
  • Competitive compensation package including an amazing benefits package
  • A group RRSP plan matched by the Company
  • Unique entrepreneurial culture
  • Free lunch once a week that the entire company participates in to get to know your colleagues
  • Paid volunteering days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Leadership and professional development including an annual weekly get together in the Toronto office with the customer service team
  • Staff Social Functions - We have fun all the time, but we also set aside days for company paid fun!
  • Getting to know an amazing group of people!

Come and join our award winning team!

If this opportunity matches your qualifications and experience, please apply by emailing your Cover  Letter and Resume to HR@Paymentsource.ca


Bilingual Customer Service Representative

Toronto, ON - Ottawa, ON - Port Moody, BC

Job Description:

We’re looking for a Customer Service Representative that will support both our retail network environment and consumers using our alternative payment solutions. With over 15,000 Canadian Retailers as our clients, you need to be comfortable talking to store owners, managers, and front store staff in a friendly and helpful manner. We also intake calls from Canadian consumers regarding a variety of alternative payment methods including PaySimply.ca and Amazon Cash. So it’s important that you can quickly change gears from talking directly to business than to consumers without missing a beat. Payment Source was just recently voted one of Canada’s Best Managed Companies in 2018 and is known for the great care we take with clients and employees alike. We are a growing alternative payments company - with offices in Toronto, Ottawa, and Vancouver - that offers its employees a place to learn, make a difference and feel valued. Come to join our award winning team!

Key Responsibilities: 
  • Manage all customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning all products, programs, and applications, implementing enhancements and other issues.
  • Help our retail customers set up and maintain their hardware & software including occasional troubleshooting of domain and third party phone/internet issues, website and browser support, and other technical issues.
  • Provide successful resolution to all customer inquiries and complaints; ensuring the customer is satisfied with the end result.
  • Assist in managing customer data integrity.
  • Continually preserve the confidentiality and security of customer data and information.
  • Liaise with management regarding operational errors and improving processes.
Perks, just for working here!

An amazing compensation program...

  • Hourly rate between $18.00 - $19.00 to start
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 (annually at starting wage).

Other awesome perks….

  • Free lunch once a week that the entire company participates in to get to know your colleagues
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Development Week - Annual get together in the Toronto office for a week of professional development
  • Staff Social Functions - We have fun all the time, but we also set aside days for company paid fun!
  • Getting to know an amazing group of people!
  • One year of customer service experience; call centre or support desk experience an asset.
  • High school diploma required. A certificate/diploma in a related field preferred.
  • Strong verbal and written communication skills in English and French is a must.
  • Ability to work in a fast-paced and changing environment, speaking with customers while using multiple applications to meet their needs.
  • Technical support experience an asset
  • Accuracy in listening, problem-solving, data entry, and communicating with others.
  • Able to learn quickly with little direction.
  • Computer literate and working knowledge of Google applications.
  • Flexibility to work various shifts.
  • A sense of humour!

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca 

Bilingual Accounts Receivable Specialist

Job Description:

The Bilingual Accounts Receivable Specialist is responsible for duties relating to the reconciliation of the Invoice Registers, coordinating customer and invoicing information including the support of our merchant onboarding process, and communicating with customers on invoicing and collection matters. Other duties will include providing assistance during the annual audit, and others to be assigned as necessary.

Key Responsibilities:

Invoice Registers:

  • Generate the Invoice Register reports (Daily/Bi-weekly/Weekly).
  • Maintain and balance the Invoice Registers.
  • Prepare the bank files for uploading.
Accounts Receivable:
  • Maintain customer account information
  • Reconciliation of eCash customers and processing eCash deposits.
  • Prepare Bank Deposits.
  • Collecting and processing NSFs.
  • Communicating with Customers on collection efforts.
  • Tracking customers with credit terms.
  • Support the Merchant Onboarding process for new merchants.
  • Reconciliation of the Petty Cash and the Company GPR for the Ottawa office.
  • Assist with the filing and support functions by other members of the finance team as required.
  • Assist with year-end audit.
  • Perform other duties as required.
  • Must be bilingual (English and French).
  • Completed College Diploma in Accounting/Finance would be an asset or equivalent work experience.
  • 2+ years of experience with customer service and accounts receivable.
  • Excellent communication skills both verbal and written.
  • Experience in accounting an asset.
  • Excellent computer skills.
  • General understanding of computerized accounting systems (ACCPAC) preferred.
  • Excellent working knowledge of MS Word, Quick-books and Excel.

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca