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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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BilingualCustomer

Bilingual Customer Experience Specialist

Toronto, ON - Ottawa, ON - Port Moody, BC

Who you are: You are a person who enjoys talking with people. You listen. You empathize. And you know that you are the frontline when it comes to customer experience.  You are the Customer Whisperer.

Who you are: You are a person who truly enjoys the art of conversation. You listen and empathize because you want to showcase that you understand our customer. You take pride in ensuring to do things right the first time which helps foster loyalty with our customers.     

Who we are: We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. 

The opportunity:  We’re currently hiring for Bilingual Customer Experience Specialists in our Toronto, Ottawa, and Port Moody locations. 

This position will support our retail network environment and our end consumers who use our alternative payment solutions. 

We’re looking for bilingual (French / English) candidates who have experience with face to face customer service (retail, or travel/tourism industries), and/or experienced call centre agents who are looking for a change. 

What that means:

  • We have 15,000 Canadian retailers as our client, so you’ll need to be comfortable supporting our store owners, managers, and front store staff by phone, email, and online chat.
  • We support Canadian consumers who are using a variety of payment methods including paysimply.ca, and Amazon Cash. So it’s important that you can switch your tone of voice from Business to Consumer as needed.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting

Benefits of Working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).
Send your resume to: HR@paymentsource.ca to apply now.
BilingualCustomer

Customer Service Manager

Toronto, ON

Who you are: You are a person who enjoys talking with people. You listen. You empathize. You have an “it starts with me” attitude. You understand what it takes to manage a high performing team, and take pride in mentoring team members to be their best.  

Who we are: We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Mastercard, VISA and Paysafe. 

The opportunity: As our new Customer Service Manager, you will lead a team of 10+ people located in three offices across Canada.  Your focus will be to improve quality levels, streamline processes to increase productivity, and foster a positive and open work environment that encourages innovation from your team. 

What that means:

  • You’ll design and implement strategies to motivate the Customer Service Team to achieve departmental goals
  • You’ll assess and communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the delivery of customer care
  • You’ll identify and suggest technology solutions to meet evolving department and customer needs
  • You’ll prepare and analyze call reporting and agent scorecards, including call quality assessments, and assist with Key Performance Index (KPI) reporting.
  • You’ll manage scheduling for the team including: Holiday coverage, vacation requests, sick time, etc.
  • As well as managing the team, up to 30% of your time will be spent supporting customers directly through inbound/outbound calls, email, and online chat. This also includes customer escalations.

What you’ll need to bring with you:

  • College education or higher
  • Minimum of two (2) years of Customer Service Management experience with an additional five (5) years of experience in a Customer Service environment
  • Proven experience in conflict resolution
  • Strong leadership skills and the ability to get along with all personality types
  • The knowledge that this role includes being available outside of normal work hours including weekends
  • The ability to travel to Ottawa and Port Moody is required (25%)

Benefits of working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff 
  • Paid volunteer days
  • Leadership and professional development programs 

Send your resume to: HR@paymentsource.ca to apply now. 

Business Development Manager, Payment Services

Toronto

Who you are: A communicator. A smooth talker. Getting to know people is what you love to do. In fact, you enjoy speaking with new people simply because they’re someone you haven’t met yet. You’ve never met a challenge you didn’t like, and you always finish what you start. 

Who we are: We are a dynamic Paytech who is changing the face of alternative payments in Canada. Our products and solutions offer organizations (government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country. We have an open, collaborative work environment and believe in an open door policy. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Intuit, Mastercard, VISA and Paysafe. 

The opportunity: As our new Business Development Manager you will source and develop new partnerships with municipalities and educational institutions. You will also work on B2B sales opportunities including: prospecting, cold calling, and closing deals to generate business growth for our paysimply.ca (bill payments) business. 

What that means:

  • You will research and contact key C-Level decision makers of Canadian municipalities and educational institutions (universities, colleges, and independent schools) via phone and email to identify new opportunities and introduce our online bill payment service. 
  • You will pitch paysimply.ca to these new contacts including presenting the product’s value proposition, features and benefits, while using persuasive objection handling techniques to close deals. 
  • You will track all sales funnel activities.
  • You will attend government and educational tradeshows to promote PaySimply and gather leads. 
  • You will work with Marketing on the development of sales collateral as needed.

What you’ll need to bring with you:

  • University or College education
  • Minimum of five (5)  years of relevant work experience
  • Strong interpersonal and communication skills
  • Ability to build relationships quickly 
  • Ability to take complex information and make it easy for people to understand
  • Can take direction, but you’re also motivated to take initiative and ownership of your contacts.
  • Experience in the payments or billing industry is an asset
  • Previous experience selling to government or educational verticals would be an asset, but isn’t required. 
  • Occasional travel within Canada is required (5-10 times per year).
  • A sense of humour!

Benefits of working here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff 
  • Paid volunteer days
  • Leadership and professional development programs 

Send your resume to: HR@paymentsource.ca to apply now.