<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=280910235710214&amp;ev=PageView&amp;noscript=1">
Skip Links
Circle

Careers at Payment Source

Contact Us

At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
Contact Us

Director - Payment Services

Toronto, ON

Who you are:
You are a self starter. You enjoy being in an innovative environment and bring your entrepreneurial spirit to every discussion. A natural leader, you not only are able to manage a team but you thrive motivating them to deliver their best results. You see opportunities where others may see challenges, and you excel in an environment where you can pitch your ideas and see them through from start to finish. You are familiar with the financial and payments services industries, and have a passion for delivering results and growing a business.

Who we are:
We are a dynamic Paytech who is changing the face of payments in Canada. Our products and solutions offer organizations (government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. We have an open, collaborative work environment and believe in an open door policy. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Intuit, Mastercard, VISA and Paysafe.

The Opportunity:
We’re currently hiring for a Director, Payment Services in our Toronto location. We have established a hybrid model that consists of employees working remote and working out of the office 2 days a month.

The Director, Payment Services, will have responsibility for Payment Source’s tax & bill payment platform (PaySimply), in-person payment network (Loadhub) and other payment solution opportunities.

You will work with internal and external stakeholders to optimize and grow PaySimply. This will include building strong and mutually beneficial relationships with key payees, service providers and channel partners. You will work closely with Marketing to represent and sell PaySimply in ways that will enhance the brand and attract new partners. Similarly, you will build on Loadhub’s base by growing volume with existing partners and introducing in-person payments to new potential partners.
With support from development, operations, finance and customer service, you will deliver a great payer experience while ensuring robust margin.

Because of your experience and business acumen, you will help build payments expertise in fellow team members and others in the company. This will benefit you and the team in developing and pitching new payment solutions.

You must have a proven track record of devising strategies and promoting innovation. And you must be a strong mentor, communicator and negotiator… able to sell solutions both internally and externally.


Responsibilities:
Build forecasts, budgets and financial models against which the success of our products services can be measured
Devise strategies and execute them to realize or exceed forecasts
Evidence practical knowledge of the payments industry (including alternative payments): Recognize trends and how these might impact and/or be exploited by the Payment Services team
Build, drive and manage a project delivery and product roadmap against defined strategy for our PaySimply and Loadhub lines of business
Identify and pursue new opportunities / lines of business within the payments sector
Prepare proposals, business cases, strategic documents and presentations as needed
Develop a brand and marketing strategy including partner-focused compelling marketing content/assets
Manage and deepen relationships with key partners including:
Payees (CRA, Revenue Quebec, Albert TRA, Amazon, STACK)
Service providers (Moneris, PayPal)
Channel partners (Intuit)
Grow the business both by doing more with existing partners (above) and securing new ones
Prioritize and oversee line of business’s activities and team to ensure alignment with strategic goals
Mentor and build team members' industry expertise and performance
Foster collaborative and mutually supportive relationships with executive sponsors, project managers, and other internal departments to successfully deliver Payment Services objectives
Lead requirements of reporting to monitor key service performance indicators (e.g. insights, sales, profitability, revenues, costs, market share)
Communicate performance both internally and externally clearly, concisely and with an emphasis on actionable insights
Ensure operational and financial issues are identified and solutions implemented
Other duties, special projects and changes may be made as needed

Qualifications & Experience:


10+ years of business development experience, with some portion related to payment technologies
Extensive experience working directly with partners and vendors in the payments space
Experience working with Government stakeholders is an asset
Minimum Bachelor's degree in Business or related field with MBA / Masters preferred
Several years hands on experience managing the entire product development cycle from concept to business case, contract, build, launch, and ongoing management
Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
Strong verbal and written presentation, quantitative, critical thinking, communication and negotiation skills
Progressive leadership experience managing a team, with demonstrated ability to lead, coach and motivate others


Why Work With Us?
Competitive Salary
Full Benefits
Group RRSP Match
Company Performance Bonus
Continuous Learning Culture
Catered Lunches
Paid volunteer days
Staff Social Functions
Getting to know an amazing group of people!

Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner. Payment Source is also proud to announce that we have been certified as a Great Place to Work!!

Don’t miss your chance to join an amazing team and a great work environment! We are committed to investing in your career and in your professional growth and development.

If you would like to join a dynamic and highly motivated team and work in a growing industry where you can have an impact and make a difference every single day, apply now!

Payment Source is committed to a diverse and inclusive workplace. Payment Source provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), any candidates requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Send your resume to: HR@paymentsource.ca to apply now


Bilingual Customer

Bilingual Customer Experience Specialist

Toronto, ON - Ottawa, ON - Port Moody, BC

Who you are:

You are a person who enjoys talking with people. You listen. You empathize. And you know that you are the frontline when it comes to customer experience.  You are the Customer Whisperer.

You are a person who truly enjoys the art of conversation. You listen and empathize because you want to showcase that you understand our customer. You take pride in ensuring to do things right the first time which helps foster loyalty with our customers.     

Who we are:

We are dynamic and unlike any regular call centre! Our customer experience team is fully integrated with our offices. Period. There is no offsite location. There is no room full of hundreds of call center agents.  We are a dedicated team who are committed to ensuring the best customer experience possible while being fully engaged with the company culture. 

The opportunity:

We’re currently hiring for Bilingual Customer Experience Specialists in our Toronto, Ottawa, and Port Moody locations. 

This position will support our retail network environment and our end consumers who use our alternative payment solutions. 

We’re looking for bilingual (French / English) candidates who have experience with face to face customer service (retail, or travel/tourism industries), and/or experienced call centre agents who are looking for a change. 

What that means:

  • We have 15,000 Canadian retailers as our client, so you’ll need to be comfortable supporting our store owners, managers, and front store staff by phone, email, and online chat.
  • We support Canadian consumers who are using a variety of payment methods including paysimply.ca, and Amazon Cash. So it’s important that you can switch your tone of voice from Business to Consumer as needed.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting

Benefits of Working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 on average (annually at starting wage).
Send your resume to: HR@paymentsource.ca to apply now.
Fulfillment Coordinator (Warehouse Associate)

Fulfillment Coordinator (Warehouse Associate)

Toronto, ON

Overall Objective:

The Fulfilment Coordinator (Warehouse Associate) is responsible for executing a variety of designating distribution functions at the organization’s fulfillment facility.  This includes but is not limited to downloading our software on POS terminals, programming, quality control, shipping and receiving, processing inbound terminal returns, processing terminal repairs and processing SIM orders.  The incumbent is also responsible to manage the reception, handling, distribution and storage of designated product and supplies that come in and out of the office. 

This position requires a good understanding of shipping and receiving, quality control, technology and a broad range of skills.  The incumbent must be task oriented and must be able to prioritize and escalate instances accordingly.   An ability to communicate and work with various departments, along with the ability to work independently is required. 

The incumbent works under the general supervision of the Supply Chain Manager. 

Key Responsibilities:

  1. Order Fulfillment & Inbound Return Processing: Responsible for the fulfillment of all outbound and receipt of all inbound orders, including but not limited to: 
  • Schedule POS terminal programing and delivery according to Work Order requirements, with the most up to date software version and quality control testing 
  • Ensure terminals are completely kitted with all terminal components, Welcome Kits and other promotional material as available and that orders are accurate and assembled free from defects in a neat presentation 
  • Coordinate mailing of Welcome Kit for all Web, Integrated and EPC clients 
  • Ensure the accurate fulfillment of outgoing orders are shipped to customers in a timely manner ∙ Communicate all delays or variances in inbound/outbound shipments to the appropriate parties ∙ Update work order and process inbound terminals into inventory 
  • Sort and distribute incoming shipments 

30% of Time 

SIM Card Order Processing: Responsible for fulfilling all SIM Card orders, including but not limited to:
  • Fulfillment, Tracking and Shipment of SIM Card Orders according to the desired delivery date 

40% of Time 

New Terminal Quality Control: Responsible for processing new terminals, including but not limited to:          
  • Quality testing terminals to ensure they are in good working order 

10% of Time 

Inventory Cycle Counts: Responsible for conducting cycle counts on a quarterly basis, including but not limited to: 
  • POSA Card Inventory Counts (Toronto Office) 
  • SIM Card Inventory Counts 
  • POS Terminal Inventory Counts 
  • Identifying and escalating any inventory discrepancies 

10% of Time 

Other duties as assigned. 

10% of Time 

Key Contacts/Relationships:

Internal 

  • Payment Source Team 

Qualifications & Experience:

  • 1 – 2 years related experience in a fulfillment capacity 
  • Direct working knowledge of operations, inventory control and transportation   
  • Familiar with inventory control and work‐flow processes 
  • Knowledge of POS terminals and asset 
  • Strong verbal and written communication skills 
  • Strong computer skills with knowledge of Microsoft office 
  • Strong customer service orientation 
  • Ability to prioritize and manage tasks 
  • Working knowledge of safe lifting methods   

Competencies:

  • Interpersonal skills – able to build rapport with employees, potential customers, customers in a respectful manner. 
  • Flexible and adaptable – able to accept change in a positive and proactive manner ∙ Coping – able to remain calm under pressure and uses constructive feedback in a positive manner ∙ Leadership and teambuilding – consistently sets a positive example, sells with integrity, contributes to the health of the company by supporting culture and values 
  • Hands on approach in a fast paced entrepreneurial environment; ability to multi‐task
  • Organization and planning – ability to use time effectively, prioritize and plan activities on a daily and longer term perspective including maintaining reports 
  • Mechanical and technical aptitude – ability to effectively program, diagnose, repair and install POS equipment 
  • Customer focused attitude 
  • Great attention to detail 
  • Ability to track and organize large amounts of numeric data   
  • Ability to take initiative and be self‐directed, adaptable and innovative   
  • Strong time management, prioritization and self management skills   

Working Environment:

  • Entrepreneurial, fast‐paced company 
  • Regular open office environment 
  • Ability to perform repetitive heavy lifting 
  • Lifting or moving up to 50 lbs may be required 
  • Manual dexterity required to use computer and peripherals 
  • Able to physically inspect company property and assets

Business Development Representative

Toronto, ON

Who you are:

You are a people person. You enjoy talking (and listening) to people, and are highly motivated to cultivate relationships as you realize that trust is the key to successful business development. You are able to ‘read between the lines’ in these conversations and understand what prospects are trying to tell you, and you have a knack for fulfilling these needs through solution selling. You also have the ability to quickly triage and decide which conversations are lead generating and which are not to maximize your time management. As you are deadline driven, you are highly motivated to return results and are eager to learn and grow in your role. The idea of taking charge and leading your portfolio from start to finish excites you as you are passionate about the opportunities this role presents to you.

Who we are:

We are a dynamic Paytech who is changing the face of payments in Canada. Our products and solutions offer organizations (government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. We have an open, collaborative work environment and believe in an open door policy. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Intuit, Mastercard, VISA and Paysafe.

The Opportunity: 

DirectPay is an innovative new digital payment solution that allows you to make purchases and pay businesses directly from your bank, without the need for credit cards, digital wallets or accounts to set up. We’re on a mission to help Canadians pay how they want, driving financial inclusion and fiscal responsibility along the way. This role is ideal for someone who is enthusiastic about making a difference while growing an in demand product across leading Canadian retailers and brands.

The DirectPay Business Development team is responsible for generating qualified opportunities that contribute to the overall sales pipeline. BDRs identify companies who are a perfect fit for DirectPay, our new payment product, and reach out in order to discuss potential opportunities where we can help them grow their business. In this role you will work closely with marketing, engaging in marketing campaigns, and handling initial contact with qualified leads. You will also be responsible for researching, prospecting and generating new pipeline opportunities for our quota-carrying Business Development Managers.

The successful candidate must have a strong desire to succeed in a sales career, forming relationships while embracing an entrepreneurial mindset of building something new.

We have established a hybrid model that consists of employees working remote and working out of the office 2 days a month.

Responsibilities:

  • Research key target companies, generate and manage a pursuit list of target accounts
  • Follow-up with and qualify prospective leads from marketing and book meetings for product demos
  • Execute outbound prospecting via LinkedIn, email, text and cold call to identify new opportunities
  • Become highly knowledgeable on our product and how it helps grow customer’s business
  • Conduct product demos, and support sales presentations
  • Participate in industry events and show a passion for payments, retail and eCommerce
  • Manage prospect information and sales activity in our CRM
  • Collaborate with marketing on campaigns and provide feedback that you gather from prospects
  • Support Business Development Managers in moving prospects along in the sales process
  • Produce sales activity reports detailing efforts and results every week
  • Meet with merchants, resellers, and other partners/service providers as necessary
  • This is not an exhaustive list; other duties, special projects and activities may be added as needed.

 Qualifications & Experience:

  • 1-3 years of sales experience and a desire to succeed in sales
  • Completed university degree or college diploma 
  • Competitive and driven to achieve results
  • You have a positive attitude, are resilient, and persevere to succeed
  • Ability to creatively engage with prospects and understand their business, industry and customers
  • Strong verbal and written communication skills and the ability to present confidently
  • Solutions orientated and able to leverage available resources to achieve desired goals
  • A quick thinker keen to make a real impact
  • Team player who loves to collaborate and bounce ideas off others - you understand that giving / receiving feedback is crucial in your development and growth
  • Working knowledge of the Canadian payments industry/environment an asset

Why Work With Us?

  • Competitive Salary
  • Full Benefits
  • Group RRSP Match
  • Company Performance Bonus
  • Continuous Learning Culture
  • Catered Lunches
  • Paid volunteer days
  • Staff Social Functions
  • Getting to know an amazing group of people!

Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner. Payment Source is also proud to announce that we have been certified as a Great Place to Work!!

Don’t miss your chance to join an amazing team and a great work environment! We are committed to investing in your career and in your professional growth and development.

If you would like to join a dynamic and highly motivated team and work in a growing industry where you can have an impact and make a difference every single day, apply now!

Payment Source is committed to a diverse and inclusive workplace. Payment Source provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), any candidates requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Send your resume to: HR@paymentsource.ca to apply now

 

Manager - Payments Operations

Who you are: Naturally curious, you’re a tech native who has a passion for payment system innovation; and you are enthusiastic in sharing your interest in this topic with those around you. You enjoy working within a team, but are also comfortable enough to focus on your work independently when occasion demands. Most of all, you enjoy strategizing new ways to approach projects and get excited about coming up with new courses of action as you believe that the numbers will always give you the data needed to make those valuable decisions. 

Who we are: We are a dynamic Paytech who is changing the face of alternative payments in Canada. Our products and solutions offer organizations (retail, government, enterprise, tech, financial services, and others) ways to reach challenging markets. We are passionate about modernizing payments to improve financial inclusion across the country. We have an open, collaborative work environment and believe in an open door policy. Some of our partners include: Amazon, PayPal, Paytm, Canada Post, Canada Revenue Agency, Intuit, Mastercard, VISA and Paysafe.

The opportunity: As our new Manager, Payments Operations, you will be responsible for managing the operational aspects of payment systems, which include day to day management of methods of payment acquiring and disbursement, capability building and implementation, project coordination, innovation, fraud, compliance and business and data analysis. 

What that means:

  • Act as a subject matter expert in methods of payment acceptance and disbursement
  • Partner with product teams to: 
    • Identify gaps in payment options and identify new opportunities to enhance payment choice
    • Optimize existing methods of payment against against speed, cost, error, and acceptance metrics
  • Own payment issues from beginning to end, working with internal resources and external partners to troubleshoot and resolve issues in a systematic and timely fashion
  • Build out critical reports and tools, automate manual work where possible, and address longer-term or recurring issues
  • Work collaboratively with finance, operations, and development teams to ensure accurate and timely processing, reconciliation, settlement, tracing and, when necessary, investigation of transactions
  • Manage key accounts, such as Visa, Moneris, and FI’s, as related to payment systems and methods
  • Solicit questions and feedback while collaborating with lines of business on analysis to derive insights
  • Seek and apply industry knowledge and trends to explain data and improve performance
  • Perform test payments, report technical issues, suggest UX improvements and assist in the resolution
  • Assume overall accountability for payment solutions and strategy across the organization
  • Formulate and articulate strategy, and translate strategy into value proposition and actionable goals
  • Perform fraud risk assessments, communicate emerging trends, and define prevention rule sets
  • Ensure industry and payment system compliance requirements are followed
  • Provide leadership, industry insights, analysis and interpretation of current and emerging payment solutions, competitor strategies and benchmarking, and identify opportunities to enhance the strategy for the organization
  • Coach, mentor and build team members' industry expertise and performance

 

What you’ll need to bring with you:

  • Bachelor's degree in a related field and 8 years of relevant experience, OR master's degree in a related field and 5 years of relevant experience
  • 5+ years of financial technology experience, with a significant portion in payments 
  • Project management certification is an asset (ie PMP certification)
  • Extensive experience working directly with partners and service providers in the payments industry 
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
  • Experience working with remote technical, marketing, and business leads
  • Strong verbal, presentation, numeric, logic / critical thinking, and written communication skills
  • The ability to work with and synthesize large financial data sets
  • An inclination to solve problems systematically via automation
  • Leadership experience in managing and coaching a team is an asset

Benefits of working Here:

Payment Source was just recently voted for the second year in a row as one of Canada’s Best Managed Companies. We encourage inclusiveness and empowerment with our employees by making Payment Source a fantastic place to learn, to make a difference and feel valued.  A free lunch each week, paid volunteer days, and other social events are just a few of the perks to being part of our family!

Our compensation program:

  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff 
  • Paid volunteer days
  • Leadership and professional development programs 

Send your resume to: HR@paymentsource.ca to apply now.

back To Top
Top of Page