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Careers at Payment Source

At Payment Source we are always looking for energetic, enthusiastic individuals to join our team. We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.

Careers at Payment Source

Bilingual Sales Representative 

Location: Toronto, On - Ottawa, On - Halifax, On

Job Description:

Payment Source is looking for an experienced, career-minded Bilingual Sales Representative. We require a positive, team-oriented Bilingual Sales Representative to set and meet sales goals and to consistently deliver results in accordance with the high standards of the company’s defined goals. Our Sales Representative shall have extensive product and industry knowledge and experience, with main responsibilities in the growth of our prepaid program through the achievement of prospecting and building a successful pipeline. The Sales Representative will be required to reach our business targets by using their excellent telephone sales and communications skills. The qualified individual will also develop their phone-based sales generation through the creation of leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role. As a Payment Source Sales Representative, his/her role will exemplify our brand image as an ambassador, and will provide positive brand experiences to all customers.

Qualified applicants should contact Payment Source at: hr@paymentsource.ca

Key Responsibilities:

  • Qualify new business prospects and build an active, high potential prospect list which will remain the property of the company at all times.
  • Maintain a high level of service to existing customers; managing the customer relationship from contract execution through delivery to after sales service; and soliciting referrals from these customers, where possible.
  • Generate and develop new customer accounts to increase revenue, by cold-calling if necessary.
  • Build and foster a network of referrals to create new opportunities for revenue growth.
  • Identify decision makers within targeted leads to begin sales process.
  • Achieve monthly/quarterly sales quotas and the objectives of employment Penetrate all targeted accounts and radiate sales from within client base.
  • Build and maintain ongoing awareness of new products and services, competitor activities, and other research.
  • Collaborate with Sales Director and colleagues to determine necessary strategic sales approaches.
  • Create and deliver qualified corporate opportunities to Sales Director where appropriate.
  • Maintain and expand the company’s database of prospects.
  • Ensure follow-up with calls-to-action, dates, complete profile information, sources, and so on.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions.
  • Assist in creating RFP responses to potential clients when needed.
  • Support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, and prepare sales order forms and/or reports.
  • Coordinate customer training as necessary.
  • Enter new customer data and update changes to existing accounts in the database.
  • Investigate and troubleshoot customer service issues when needed.
  • Attend sales meetings and training where applicable.
  • Appropriately communicate brand identity and corporate position.
  • Maintain a high level of product and service knowledge.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Travel may be required.
  • Performs other duties as required.

Qualification & Experience:

  • University or college degree/diploma in a field related to Sales, or the equivalent in education and experience.
  • 3-5 years of direct work experience in a sales or telesales capacity.
  • Exceptional written and verbal communication skills in both English and French.
  • Must have the ability to work in a fast-paced, dynamic environment.
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives.
  • A valid “G” License with a clean driving record and must own a vehicle.
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
  • Success in qualifying opportunities involving multiple key decision makers.
  • Strong knowledge of prepaid programs, point of sale solutions, and/or sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Excellent listening skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with Customer Relationship Management software.
  • Bilingual in English and French is a must

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca

Bilingual Customer Service Representative

Location: Toronto, On and Ottawa, On

Job Description:

The Bilingual Customer Service Representative (BCSR) is responsible for serving customers via the telephone, email, web, and chat for our various brands. The BCSR is accountable for dealing with customer inquiries, processing credits, technical support, product related issues, and provides successful resolution to these requests. This individual will also initiate outbound calls to customers to review account statistics to help drive customers’ activity and utilization, provide training on new product features, and perform needs assessments for how better to service customer needs.

Key Responsibilities: 

  • Manage customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning products and applications, implementing enhancements and other issues.
  • Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications.
  • Initiate outbound calls to customers to review account statistics to help drive customer’s activity and utilization, provide training on new product features, perform needs assessments for how better to service customer needs and increase overall customer satisfaction.
  • Respond pro-actively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
  • Answer customer questions and requests regarding their service; providing appropriate information, assistance and advice.
  • Troubleshoot operational issues, installation and application issues, user administration issues, domain and third party phone/internet issues, and other technical issues.
  • Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
  • Report escalating and severe issues to management to assist in the resolution process; keeping customers updated on the progress and acting as the primary point of contact.
  • Appropriately record all resolved and unresolved customer issues in database according to Payment Source processes and procedures.
  • Continually preserve the confidentiality and security of customer data and information.
  • Liaise with management regarding operational errors, improving processes and providing technical assistance to customers.
  • Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
  • Perform proactive security/risk related outbound calls
  • Conduct checks verifications requested by third parties

Qualification & Experience: 

  • Bilingual (English/French)
  • High school diploma. A certificate/diploma in a related field preferred
  • Strong customer service and troubleshooting skills
  • 2+ years of Call Center experience preferred
  • Technical support experience an asset, specifically with Point of Sale devices or telecom environments.
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Able to adapt to changing environments
  • Able to learn quickly with little direction
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills
  • Professional appearance and manners
  • Familiarity of prepaid, financial, or gift card market an asset
  • Strong work ethic and positive team attitude
  • Flexibility to working various shifts

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca 

Program Manager

Job Description:

Payment Source is seeking an experienced, organized, and dedicated Program Manager to be responsible for planning, developing, delivering and reporting on a portfolio of projects that will help drive growth in our business. The program manager will play an integral role in evaluating both existing and new product opportunities, develop documentation, presentations, and manage processes for the rollout and measurement of our products.

In addition, the Program Manager is also responsible for the management of implementing new product releases and product changes across our network. This includes managing established launch timelines, maintaining and managing a project plan with the larger team ensuring all project members meet expected timelines.

Working closely with internal teams, the Program Manager will ensure Customer Care, Sales, and all relevant members of the Payment Source team understand new products and has provided access to all product related information, product resources and troubleshooting guides.

The Program Manager will have the ability to thoroughly analyze data, diligently perform tasks until complete, and working with the Director of Products & Supply Chain, formulate action plans to address and project or product opportunities.

Key Responsibilities:

1. Program/Project Management (60% of Time)

The incumbent will be responsible for managing existing products, executing on approved changes to existing products, and manage the launch of new products/services and solutions within our network. This includes but not limited to:

    • Managing established product/release launch schedule for all of our platforms
    • Led product launch meetings with the intention of reviewing the launch schedules with key stakeholders and mitigating any delays in the timeline
    • Ongoing management of product gating document for any new products and/or changes
    • Work closely with Product Implementation Manager ensuring  all changes to the product data structure is executed in a precise and timely manner
    • Utilize continuous improvement methodologies while managing existing processes with the goal of overall operational efficiency improvements

2. Product Analysis. (30% of Time)

Ongoing analysis and metrics reporting for our product portfolio, including but not limited to:

    • Maintain a hands‐on knowledge of all business intelligence tools and underlying data repositories used by the company
    • Process potentially large datasets, distill them into digestible, actionable insights, and present them in a clear fashion
    • Monitor changes in product KPIs, identify trends and opportunities and investigate the root cause of abnormalities.
    • Build and maintain reports, dashboards, and business intelligence tools from site back‐end databases.
    • Measure and evaluate marketing campaigns data in terms of responsiveness and cost-effectiveness.
    • Present findings summary and interpret data effectively to internal clients and executives

 3. Vendor Relationship. (10% of Time)

    • Manage established relationships with Payment Source’s product vendors, including:
      • Regular meetings/conference calls with existing vendors, as required to facilitate the implementation of  execute new products
    • Work with Vendor to implement changes to existing products

Key Contacts/Relationships:

Internal

  • Company executives
  • Payment Source Team

External

  • Product Vendors

Qualifications & Experience:

  • College or University Grad with Minimum 2 years relevant work experience
  • Has in-depth knowledge of the Project Management Process or is PMP certified
  • Is confident in the use of Google Suites applications
  • The ability to query databases using open‐source tools as well as ad‐hoc SQL queries is a benefit
  • The ability to understand numeric data and make recommendations based on a set of data
  • Knowledge of data processing and list generation work; familiarity with data cleansing and maintenance principles is an asset.
  • Strong oral and written communication skills
  • The ability to work independently as well as part of a team
  • Creative thinker and problem solver who works well under pressure.
  • Extremely keen sense of attention to detail, excellent listening and communication skills (verbal and written)
  • Demonstrated logical thought process through appropriate and inquisitive questioning
  • Great organization skills; ability to effectively manage multiple deliverables or projects
  • Receptive to change, and proactive in a dynamic environment

Competencies:

  • Interpersonal skills – able to build rapport with employees, potential customers, customers in a respectful manner.
  • Flexible and adaptable – able to accept change in a positive and proactive manner
  • Coping – able to remain calm under pressure and uses constructive feedback in a positive manner
  • Leadership and teambuilding – consistently sets a positive example, sells with integrity, contributes to the health of the company by supporting culture and values
  • Hands-on approach in a fast-paced entrepreneurial environment; ability to multitask
  • Organization and planning – ability to use time effectively, prioritize and plan activities on a daily and longer term
  • perspective including maintaining reports
  • Customer focused attitude
  • Great attention to detail
  • Ability to track and organize large amounts of numeric data
  • Ability to take initiative and be self‐directed, adaptable and innovative
  • Strong time management, prioritization and self-management skills

Working Environment:

  • Entrepreneurial, fast‐paced company
  • Regular open office environment

Web Design Specialist, Marketing

Location: Toronto, On  

Job Description:

Payment Source is looking for a talented Web Design Specialist, Marketing. We’re looking for someone who deeply understands the technical aspects of web design and the creative mindset to work within branding guidelines to create amazing online user experiences. Reporting to the Director of Marketing and Communications, this role will be a key member of the marketing team and will be responsible for the creation and maintenance of all our marketing website properties and associated applications. The ideal candidate for this role will also have a proactive approach to web projects as you will be expected to drive day-to-day tactical execution, analyze performance data, and communicate insights/action plans to stakeholders as required. This role will be highly collaborative as you will be working with marketing team members, DevOps teams, internal stakeholders, and external vendors – so it’s important that you can manage different viewpoints and priorities with relative ease.

Qualified applicants should contact Payment Source at: hr@paymentsource.ca

Key Responsibilities:

  • Utilize your knowledge of CSS, HTML, JavaScript, and HubL languages, along with Photoshop and UX, to design webpage layouts for our various marketing assets as required. This will include corporate sites, customer facing sites, landing pages, and microsites.
  • You will own the website properties and be the web lead with internal stakeholders for day-to-day updates. You will be expected to proactively suggest updates to content to product teams to improve customer acquisition metrics - including SEO rankings, page conversion, action conversions and ultimately revenue generation.     
  • Perform advanced content management tasks such as: maintaining and building websites in our CMS systems (Hubspot and Wordpress), creating redirects, managing/organizing online assets (URL structures, pdfs, images, etc), building microsites/mobile sites, migrating content to new templates for example.
  • Responsible for measuring and tracking the effectiveness of the websites, product content, and web based lead generation.
  • Works closely with the Director of Marketing and Communications to prioritize deliverables and/or deadlines, to resolve schedule conflicts and to extend brand standards on the web site.
  • Build and maintain departmental web tracking spreadsheets and related documents.
  • Publish approved content to the live site and perform quality assurance checks on published jobs to ensure accuracy and functionality.
  • Routinely perform quality assurance checks of all marketing website properties to ensure quality and accuracy of those areas. Raises concerns about assigned areas with appropriate internal stakeholder(s) and initiates fixes.
  • Recommends site design changes or functionality. Under the supervision of the Director, works collaboratively with members of the marketing team and other stakeholders to write specifications for new design and functionality recommendations.
  • Write web copy as required
  • Establish and build relationships as necessary with stakeholders outside of the department to facilitate efficient workflow.
  • Perform other duties as required.

Qualification & Experience:

  • University or college degree/diploma in a related field  
  • 3-5 years of direct work experience in website design, web marketing, CMS systems, and coding languages (all candidates will be asked to provide a portfolio of examples to demonstrate their skill level in these areas)
  • Must have proven experience building websites with content management systems including Hubspot and WordPress
  • Knowledge of SEO (Google Analytics certified preferred)
  • Understands Photoshop and is familiar with the tool
  • Exceptional analytical, quantitative, problem-solving, and critical thinking skills
  • Business acumen – possess insight to larger digital business goals and objectives and understand how the role fits into overall strategy
  • Ability to prioritize and manage multiple obligations; meet deadlines while under pressure; self-discipline
  • Excellent written and verbal communication skills
  • Team player – flexible, able to adjust to shifting priorities and take suggestions from others; positive “can-do” attitude and collaborative in nature.
  • Comfort in creating dashboards and presenting analytic findings in person to executives and other stakeholders
  • Understanding of appropriate web design and functional best practices
  • Demonstrated ability to write, edit and proof content for the web
  • Demonstrated understanding of UX design, principles, and best practices
  • Demonstrated knowledge of working within and modifying: CSS and HTML, JavaScript, HubL
To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca