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Careers at Payment Source

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At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.
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BilingualSales

Bilingual Sales Representative

Toronto, ON - Ottawa, ON - Halifax, ON

Job Description:

Payment Source is looking for an experienced, career-minded Bilingual Sales Representative. We require a positive, team-oriented Bilingual Sales Representative to set and meet sales goals and to consistently deliver results in accordance with the high standards of the company’s defined goals. Our Sales Representative shall have extensive product and industry knowledge and experience, with main responsibilities in the growth of our prepaid program through the achievement of prospecting and building a successful pipeline. The Sales Representative will be required to reach our business targets by using their excellent telephone sales and communications skills. The qualified individual will also develop their phone-based sales generation through the creation of leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role. As a Payment Source Sales Representative, his/her role will exemplify our brand image as an ambassador, and will provide positive brand experiences to all customers.

Qualified applicants should contact Payment Source at: hr@paymentsource.ca

Key Responsibilities:
  • Qualify new business prospects and build an active, high potential prospect list which will remain the property of the company at all times.
  • Maintain a high level of service to existing customers; managing the customer relationship from contract execution through delivery to after sales service; and soliciting referrals from these customers, where possible.
  • Generate and develop new customer accounts to increase revenue, by cold-calling if necessary.
  • Build and foster a network of referrals to create new opportunities for revenue growth.
  • Identify decision makers within targeted leads to begin sales process.
  • Achieve monthly/quarterly sales quotas and the objectives of employment Penetrate all targeted accounts and radiate sales from within client base.
  • Build and maintain ongoing awareness of new products and services, competitor activities, and other research.
  • Collaborate with Sales Director and colleagues to determine necessary strategic sales approaches.
  • Create and deliver qualified corporate opportunities to Sales Director where appropriate.
  • Maintain and expand the company’s database of prospects.
  • Ensure follow-up with calls-to-action, dates, complete profile information, sources, and so on.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions.
  • Assist in creating RFP responses to potential clients when needed.
  • Support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, and prepare sales order forms and/or reports.
  • Coordinate customer training as necessary.
  • Enter new customer data and update changes to existing accounts in the database.
  • Investigate and troubleshoot customer service issues when needed.
  • Attend sales meetings and training where applicable.
  • Appropriately communicate brand identity and corporate position.
  • Maintain a high level of product and service knowledge.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Travel may be required.
  • Performs other duties as required.
Qualification & Experience:
  • University or college degree/diploma in a field related to Sales, or the equivalent in education and experience.
  • 3-5 years of direct work experience in a sales or telesales capacity.
  • Exceptional written and verbal communication skills in both English and French.
  • Must have the ability to work in a fast-paced, dynamic environment.
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives.
  • A valid “G” License with a clean driving record and must own a vehicle.
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
  • Success in qualifying opportunities involving multiple key decision makers.
  • Strong knowledge of prepaid programs, point of sale solutions, and/or sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Excellent listening skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with Customer Relationship Management software.
  • Bilingual in English and French is a must

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca

BilingualCustomer

Bilingual Customer Service Representative

Toronto, ON - Ottawa, ON - Port Moody, BC

Job Description:

We’re looking for a Customer Service Representative that will support both our retail network environment and consumers using our alternative payment solutions. With over 15,000 Canadian Retailers as our clients, you need to be comfortable talking to store owners, managers, and front store staff in a friendly and helpful manner. We also intake calls from Canadian consumers regarding a variety of alternative payment methods including PaySimply.ca and Amazon Cash. So it’s important that you can quickly change gears from talking directly to business than to consumers without missing a beat. Payment Source was just recently voted one of Canada’s Best Managed Companies in 2018 and is known for the great care we take with clients and employees alike. We are a growing alternative payments company - with offices in Toronto, Ottawa, and Vancouver - that offers its employees a place to learn, make a difference and feel valued. Come to join our award winning team!

Key Responsibilities: 
  • Manage all customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning all products, programs, and applications, implementing enhancements and other issues.
  • Help our retail customers set up and maintain their hardware & software including occasional troubleshooting of domain and third party phone/internet issues, website and browser support, and other technical issues.
  • Provide successful resolution to all customer inquiries and complaints; ensuring the customer is satisfied with the end result.
  • Assist in managing customer data integrity.
  • Continually preserve the confidentiality and security of customer data and information.
  • Liaise with management regarding operational errors and improving processes.
Perks, just for working here!

An amazing compensation program...

  • Hourly rate between $16.00 - $18.00 to start
  • Full benefits program
  • A group RRSP plan matched by the Company to all full-time staff - earning an extra $1100 (annually at starting wage).

Other awesome perks….

  • Free lunch once a week that the entire company participates in to get to know your colleagues
  • Paid volunteer days
  • Fully stocked kitchen offering healthy (and not so healthy) snacks and beverages
  • Development Week - Annual get together in the Toronto office for a week of professional development
  • Staff Social Functions - We have fun all the time, but we also set aside days for company paid fun!
  • Getting to know an amazing group of people!
Requirements:
  • One year of customer service experience; call centre or support desk experience an asset.
  • High school diploma required. A certificate/diploma in a related field preferred.
  • Strong verbal and written communication skills in English is a must. Bilingual is an asset (one or more of French, Mandarin, Cantonese, Korean, Chinese, Hindi, Bengali, Punjabi, or Spanish).
  • Ability to work in a fast paced and changing environment, speaking with customers while using multiple applications to meet their needs.
  • Technical support experience an asset
  • Accuracy in listening, problem-solving, data entry, and communicating with others.
  • Able to learn quickly with little direction.
  • Computer literate and working knowledge of Google applications.
  • Flexibility to work various shifts.
  • A sense of humour!

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca 

ProgramManager

Program Manager

Job Description:

Payment Source is seeking an experienced, organized, and dedicated Program Manager to be responsible for planning, developing, delivering and reporting on a portfolio of projects that will help drive growth in our business. The program manager will play an integral role in evaluating both existing and new product opportunities, develop documentation, presentations, and manage processes for the rollout and measurement of our products.

In addition, the Program Manager is also responsible for the management of implementing new product releases and product changes across our network. This includes managing established launch timelines, maintaining and managing a project plan with the larger team ensuring all project members meet expected timelines.

Working closely with internal teams, the Program Manager will ensure Customer Care, Sales, and all relevant members of the Payment Source team understand new products and has provided access to all product related information, product resources and troubleshooting guides.

The Program Manager will have the ability to thoroughly analyze data, diligently perform tasks until complete, and working with the Director of Products & Supply Chain, formulate action plans to address and project or product opportunities.

Key Responsibilities:

1. Program/Project Management (60% of Time)

The incumbent will be responsible for managing existing products, executing on approved changes to existing products, and manage the launch of new products/services and solutions within our network. This includes but not limited to:

    • Managing established product/release launch schedule for all of our platforms
    • Led product launch meetings with the intention of reviewing the launch schedules with key stakeholders and mitigating any delays in the timeline
    • Ongoing management of product gating document for any new products and/or changes
    • Work closely with Product Implementation Manager ensuring  all changes to the product data structure is executed in a precise and timely manner
    • Utilize continuous improvement methodologies while managing existing processes with the goal of overall operational efficiency improvements

2. Product Analysis. (30% of Time)

Ongoing analysis and metrics reporting for our product portfolio, including but not limited to:

    • Maintain a hands‐on knowledge of all business intelligence tools and underlying data repositories used by the company
    • Process potentially large datasets, distill them into digestible, actionable insights, and present them in a clear fashion
    • Monitor changes in product KPIs, identify trends and opportunities and investigate the root cause of abnormalities.
    • Build and maintain reports, dashboards, and business intelligence tools from site back‐end databases.
    • Measure and evaluate marketing campaigns data in terms of responsiveness and cost-effectiveness.
    • Present findings summary and interpret data effectively to internal clients and executives

 3. Vendor Relationship. (10% of Time)

    • Manage established relationships with Payment Source’s product vendors, including:
      • Regular meetings/conference calls with existing vendors, as required to facilitate the implementation of  execute new products
    • Work with Vendor to implement changes to existing products
Key Contacts/Relationships:

Internal

  • Company executives
  • Payment Source Team

External

  • Product Vendors
Qualifications & Experience:
  • College or University Grad with Minimum 2 years relevant work experience
  • Has in-depth knowledge of the Project Management Process or is PMP certified
  • Is confident in the use of Google Suites applications
  • The ability to query databases using open‐source tools as well as ad‐hoc SQL queries is a benefit
  • The ability to understand numeric data and make recommendations based on a set of data
  • Knowledge of data processing and list generation work; familiarity with data cleansing and maintenance principles is an asset.
  • Strong oral and written communication skills
  • The ability to work independently as well as part of a team
  • Creative thinker and problem solver who works well under pressure.
  • Extremely keen sense of attention to detail, excellent listening and communication skills (verbal and written)
  • Demonstrated logical thought process through appropriate and inquisitive questioning
  • Great organization skills; ability to effectively manage multiple deliverables or projects
  • Receptive to change, and proactive in a dynamic environment

Competencies:

  • Interpersonal skills – able to build rapport with employees, potential customers, customers in a respectful manner.
  • Flexible and adaptable – able to accept change in a positive and proactive manner
  • Coping – able to remain calm under pressure and uses constructive feedback in a positive manner
  • Leadership and teambuilding – consistently sets a positive example, sells with integrity, contributes to the health of the company by supporting culture and values
  • Hands-on approach in a fast-paced entrepreneurial environment; ability to multitask
  • Organization and planning – ability to use time effectively, prioritize and plan activities on a daily and longer term
  • perspective including maintaining reports
  • Customer focused attitude
  • Great attention to detail
  • Ability to track and organize large amounts of numeric data
  • Ability to take initiative and be self‐directed, adaptable and innovative
  • Strong time management, prioritization and self-management skills

Working Environment:

  • Entrepreneurial, fast‐paced company
  • Regular open office environment

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca

Marketing Intern

Marketing Intern

Toronto, ON

Job Description:

The Marketing Intern (4 month contract) will work with members of the Marketing team and collaborate with other internal teams including Product groups, Operations, Sales, etc. to fulfill various key functions of the department.

Qualified applicants should contact Payment Source at: hr@paymentsource.ca. Applicants who are selected for an interview are encouraged to bring their marketing portfolio which can include samples of past work and/or class projects.

Key Responsibilities:

Marketing Data Analysis:

  • Gather and analyze sales and industry data
  • Identify trends and insights to evaluate past marketing campaigns and optimize future ones
  • Work closely with the marketing team to identify and track key performance metrics for all campaigns, tactics and activities
  • Synthesize and distill analysis for presentation to colleagues and management

Marketing Communications:

  • Assist with social media marketing publishing, monitoring, and reporting
  • Assist with trade show and internal event organization
  • Assembling Marketing presentations and pitch decks
  • Assist with and manage the finance/marketing invoice process
  • Other admin duties as assigned
What You Need to Succeed:
  • A passion for using data to make better business decisions

  • A strong desire to pitch in and learn about all things marketing!

  • Currently enrolled in a post-secondary co-operative education program studying Business, Marketing, or related discipline. 

  • Attention to detail, organization, ability to multi task and time management are critical.

  • Strong business acumen and analytical, communication and presentation skills.

  • Ability to work steadily and accurately under pressure, especially during peak periods

  • Strong skills in Excel and Microsoft Office (or Google Suite alternative)

  • Experience in the Financial Services industry is an asset.

  • Previous marketing experience in a professional setting is an asset

To be considered for this dynamic opportunity, please submit your resume and related information to hr@paymentsource.ca