Loadhub bridges the bricks-and-mortar gap for digital banks. It gives your customers access to over 6,000 physical postal outlet locations where they gain the comfort and security of in-person transactions. It gives your digital brand a physical presence, allowing easy, convenient and secure account deposits, loan payments and KYC validation.
A 2016 J.D. Power Canadian Retail Banking Satisfaction Survey showed that “57% of Millennial customers make deposits and 42% make cash withdrawals in-person at a branch office.”1
As a digital bank, you’re focused on using technology to make banking easier, faster and less costly for your customers. But what makes digital banks great also puts them at a disadvantage; many lack an easy method to physically deposit cash, which often forces consumers to hold an account with another bank.
What consumers really want is the best of both worlds: digital banking and secure, in-person transactions. Despite the discounts and ease of digital banks, consumers still want the security, the direct human interaction of an in-person deposit or payment option.