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Attention: Beware of fraud targeting retailers like you!

We have been made aware that our retailers are being targeted by a fraudster named Robert claiming to be from Now Prepay or from one of our product vendors. He informs the retailers that Neosurf is discontinued or there is a problem with the product and that he needs the PINs.

Stop. This is fraud!

If you receive a call from someone named Robert claiming that they work for Now Prepay, HANG UP. Robert does not work here! Immediately call 1-800-253-2111 to report the details of the incident.

REMINDER:  NEVER give a PIN, activate a financial product, or provide your terminal ID over the phone, even if they say they are an employee of Now Prepay or Payment Source. Always use the test card provided to you in your welcome kit for testing products.

Trust your instincts. If the phone call seems wrong or suspicious, it probably is.

Not sure if the call is for real?

  1. Stop.
  2. Hang Up.
  3. Call Now Prepay support to confirm the call's legitimacy at: 1-800-253-2111

Contact Customer Support!