prepaid program fraud

Stop. Do not give a voucher PIN over the phone.

Fraud Alerts and Advisories for Prepaid Retailers

Protect your Voucher PIN as if it were cash. No one from Now Prepay, Payment Source or Head office will ever call you and ask for a voucher PIN. If this occurs, hang up and call us at 1-800-253-2111 to report what has happened.

Stay aware and keep informed about fraudulent activity from scammers who will attempt to steal money or personal details from you. As a Now Prepaid retailer, you’ll be sent emails when there are new scams occurring in your area.  We’ll also post the largest scams we’re aware of on this webpage. We keep you in the know, so you can protect yourself and your business.

FRAUD ALERT! Don't Get Frozen Out Of Your Computer

We've been made aware of a new scam where a caller claims to be from Payment Source or Now Prepay and requests that you download TeamViewer software onto your computer to complete a new product update. Downloading this software onto your computer leaves you vulnerable to being hacked.

When speaking with an employee of Now Prepay, we will not ask you to download software onto your computer. Our product updates are automatic - there is never a need to download anything.

FRAUD ALERT! Webstore Passwords

We've received reports that merchants are getting calls asking to disclose a webstore password.  This is a scam! You should NEVER reveal a webstore password to anyone as this puts you at risk for fraud.  If you receive a call like this, hang up and call our customer support line.

FRAUD ALERT! Website Scam Claiming to be Payment Source

We've received reports that online ads claiming to be from Payment Source have appeared on some e-classified websites. These ads are for a variety of products (chainsaws, bicycles, DJ equipment, etc), and ask the would be purchaser to provide their Flexipin PIN as payment method.

Remember: Now Prepay and Payment Source would NEVER ask you to provide your PIN over the internet in this manner. If you encounter a website claiming to be Payment Source that asks you to provide your PIN, close the website and report the fraud to our customer support line.

FRAUD ALERT! Fake Calls Claiming to be from Now Prepay, Payment Source or Product Vendor (such as paysafecard or Neosurf)

Some merchants have received phone calls where the caller presents themselves as calling from Now Prepay, Payment Source or the product vendor (such as paysafecard or Neosurf), and then asks the merchant to print a PIN due to a system glitch. Or they say they need to test the terminal and ask the merchant to print and give them a PIN over the phone, claiming that the PIN and transaction will be immediately cancelled. This is fraudulent activity! We will never call a merchant and ask them to print a PIN.

It is strongly advised that you and your staff never print a PIN for a purchaser calling over the phone using a credit card. There have been cases reported with over-the phone purchasers using stolen credit cards.

FRAUD ALERT! Smartphone and Computer “Malware”, “Ransom-ware”, “Scare-ware” and payment vouchers

NEVER give a payment voucher to anyone claiming to remove a virus from your computer or to remove “Ransom-ware” which has locked access to your phone, as the Malware encrypts data on your computer or phone and then the criminals ask for a “ransom” to be paid via various payment methods (sometime using paysafecard vouchers) before they will remove the “Ransom-ware” encryption or virus.

This is a reminder NOT to give payment vouchers like paysafecard or Neosurf to these criminals, as you will lose your money and they will not properly remove the encryption or virus anyways.

If you are a victim of this you can:

  • Seek advice from your computer’s anti-virus supplier about removal of malware and viruses
  • Seek advice from your phone provider regarding removal of malware or ransomware

Common Types of Consumer & Retailer Fraud

Telephone Scams
Telephone scams typically involve receiving a call where the caller claims to be a family member in need of emergency money, or a charitable organization looking for a donation. In most cases the caller’s goal is to pressure you into making a donation or sending money by purchasing a prepaid product (voucher or credit card) and giving the PIN credentials to them directly. Visit Canadian Anti-Fraud Centre to find out more about known scams and how to protect yourself.
Email Scams
These can occur from social medial sites or employment sites where scammers are able to obtain some of your personal information and use it to impersonate companies you do business with, offering bogus employment opportunities or other get-rich-quick schemes. In most scenarios the scammer is looking for an upfront payment to allow you to take advantage of an opportunity. Visit the Canadian Anti-Fraud Centre for more details on how to prevent internet fraud.
Hydro & Loan Scams
Consumers have been contacted by a collection agency and/or are being sent fake invoices indicating that they owe $1000 or more and the payment needs to be made using PayPower, Neosurf, paysafecard or other prepaid cards or payment vouchers to avoid service interruption. Other scams promise consumers a pre-approved loan in lieu of paying a processing fee. Always research the company you are dealing with and contact them directly by obtaining info from their official website. Most companies will never recommend a specific product to pay a bill or to get a loan.
CRA Scams
Some Canadians have been contacted by an automated voicemail pretending to be from the Canadian Revenue Association (CRA) and indicating that legal action is being taken against them due to unpaid taxes. Consumers are then being asked to pay tax bills through iTunes or other financial products. Please review the CRA website for how to recognize a scam and where to report them.
Grandparent or “Emergency” Scams

In this scam, a con-artist phones and pretends to be a person’s grandchild. The caller will say they are in trouble and need money right away. He or she may say they are in hospital, stuck in another country or have gotten into trouble with the law and need money. The scammer may have looked up personal information about you and your family members, such as names and birth dates, to make their call sound legitimate. The scammer’s goal is to pressure you into sending them money as soon as possible without verifying the situation.

To do this, they often:

  • Act very emotional on the call (e.g. they may cry or sound scared)
  • Try to disguise their voices by faking a bad phone connection
  • Ask you not to tell anyone in the family about the call (they may claim that other family members will blame or punish them for the accident or emergency)
  • Insist that you wire them money immediately
Consumer Payment Methods & Large Purchases
Always ensure your customers are paying for any financial prepaid products (credit cards, vouchers, etc.) using cash or debit prior to activating products. Do not hesitate to ask a customer for identification, especially for credit card transactions. Virtual financial products are non-refundable, so if the customer has been given their voucher, a refund should not be issued. Please call our support team immediately at 1-800-253-2111 if you are looking to provide a refund for this product.