Stop. Do not give a voucher PIN over the phone.

Fraud Alerts and Advisories for Prepaid Retailers

Protect your Voucher PIN as if it were cash. No one from Now Prepay, Payment Source or Head office will ever call you and ask for a voucher PIN. If this occurs, hang up and call us at 1-800-253-2111 to report what has happened.

Stay aware and keep informed about fraudulent activity from scammers who will attempt to steal money or personal details from you. As a Now Prepaid retailer, you’ll be sent emails when there are new scams occurring in your area.  We’ll also post the largest scams we’re aware of on this webpage. We keep you in the know, so you can protect yourself and your business.


Fraud Alert! Don't Get Frozen Out Of Your Computer

We've been made aware of a new scam where a caller claims to be from Payment Source or Now Prepay and requests that you download TeamViewer software onto your computer to complete a new product update. Downloading this software onto your computer leaves you vulnerable to being hacked.

When speaking with an employee of Now Prepay, we will not ask you to download software onto your computer. Our product updates are automatic - there is never a need to download anything.


Fraud Alert! Webstore Passwords

We've received reports that merchants are getting calls asking to disclose a webstore password.  This is a scam! You should NEVER reveal a webstore password to anyone as this puts you at risk for fraud.  If you receive a call like this, hang up and call our customer support line.


Fraud Alert! Website Scam Claiming to be Payment Source

We've received reports that online ads claiming to be from Payment Source have appeared on some e-classified websites. These ads are for a variety of products (chainsaws, bicycles, DJ equipment, etc), and ask the would be purchaser to provide their Flexipin PIN as payment method.

Remember: Now Prepay and Payment Source would NEVER ask you to provide your PIN over the internet in this manner. If you encounter a website claiming to be Payment Source that asks you to provide your PIN, close the website and report the fraud to our customer support line.


Fraud Alert! Fake Calls Claiming to be from Now Prepay, Payment Source or Product Vendor (such as paysafecard or Neosurf)

Some merchants have received phone calls where the caller presents themselves as calling from Now Prepay, Payment Source or the product vendor (such as paysafecard or Neosurf), and then asks the merchant to print a PIN due to a system glitch. Or they say they need to test the terminal and ask the merchant to print and give them a PIN over the phone, claiming that the PIN and transaction will be immediately cancelled. This is fraudulent activity! We will never call a merchant and ask them to print a PIN.

It is strongly advised that you and your staff never print a PIN for a purchaser calling over the phone using a credit card. There have been cases reported with over-the phone purchasers using stolen credit cards.


Fraud Alert! Smartphone and Computer “Malware”, “Ransom-ware”, “Scare-ware” and payment vouchers

NEVER give a payment voucher to anyone claiming to remove a virus from your computer or to remove “Ransom-ware” which has locked access to your phone, as the Malware encrypts data on your computer or phone and then the criminals ask for a “ransom” to be paid via various payment methods (sometime using paysafecard vouchers) before they will remove the “Ransom-ware” encryption or virus.

This is a reminder NOT to give payment vouchers like paysafecard or Neosurf to these criminals, as you will lose your money and they will not properly remove the encryption or virus anyways.

If you are a victim of this you can:

  • Seek advice from your computer’s anti-virus supplier about removal of malware and viruses
  • Seek advice from your phone provider regarding removal of malware or ransomware

Common Types of Consumer & Retailer Fraud