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Meet the Now Prepay Customer Support Team

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Text pops up: Meet the Now Prepay Customer Service Team

Customer Support Rep 1 speaking “Now Prepay is a great place to work because it feels like you are part of a big family”.

Picture of the Customer Support Team appears.

Customer Support Rep 2 speaking “They care about your wellbeing and everything is a learning experience”.

Customer Support Rep 3 speaking “You’re not just a number in a large company, but you’re part of a family that works together to make a change”.

Customer Support Rep 4 speaking “I think Now Prepay is a growing company and its really great to be part of that evolution”.

Text pops up: What is great customer service?

Customer Support Rep 1 speaking “To me great customer service means always having an answer and doing everything you can and going above and beyond to find that solution”.

Customer Support Rep 4 speaking “Always trying to find the solution to solve the issue of the customer, even going that extra mile if it's needed”.

Customer Support Rep 2 speaking “Going above and beyond and going that extra step to help somebody”.

Customer Support Rep 3 speaking “You can understand a customer's need, understand that when they are calling you can help them, and you can resolve their issue. Great customer service is helping someone the best that you can”.

Text pops up: What was your most memorable moment?

Customer Support Rep 2 speaking “The most memorable interaction I had with a customer was my first call. It was with a customer he just needed help to make an order. He was very nice and really understanding. I think he knew I was new but he was still very nice, so thank you whoever you are”.

Customer Support Rep 1 speaking “Was when I stopped a customer from being frauded $400”.

Text pops up: Our support team speaks several languages to better assist all our merchants.

Customer Support Rep 5 speaking “I speak French on top of speaking English”.

Customer Support Rep 4 speaking “I speak French, and French is my main language because it is the first language I learned. And I also speak my dialect, which is called Basaa, coming from Cameroon”.

Customer Support Rep 6 speaking “I speak English and French as well as Spanish”.

Customer Support Rep 2 speaking “I speak four languages. I speak French, English, Lingala, and Tshiluba”.

Text pops up: Why they do what they do.

Customer Support Rep 3 speaking “I do what I do because I love helping people around me”.

Customer Support Rep 7 speaking “Because it’s a great feeling to help someone”.

Customer Support Rep 6 speaking “The satisfaction of our customers”.

Customer Support Rep 8 speaking “Because of my passion to help people”.

Text pops up: Happy to Help. Contact our Support Team today at support@nowprepay.ca or 1-800-253-2111

Customer Support Rep 8 speaking “Happy to help”.

Customer Support Rep 2 speaking “Happy to help (spoken in a different language)”.

Customer Support Rep 6 speaking “Happy to help (spoken in a different language)”.

Customer Support Rep 4 speaking “Happy to help (spoken in a different language)”.

Customer Support Rep 2 speaking “Happy to help (spoken in a different language)”.

Customer Support Rep 7 speaking “Happy to help (spoken in a different language)”.

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