Careers at Payment Source

Contact Us

At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.

Payment Source is committed to a diverse and inclusive workplace.  Payment Source provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Contact Us

Bilingual Customer Service Representative

Toronto, ON • Ottawa, ON • Port Moody, BC

Who we are

We are a dynamic Paytech who is changing the face of payments in Canada.  We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. Our Customer Service team has a proven track record of delivering the best customer experience possible!

The Opportunity

We are currently hiring for Bilingual Customer Service Representatives (French / English) in our Toronto, Ottawa & Port Moody locations. This position is currently remote.  If you are not bilingual, but would like the opportunity to apply, please send your resume!

This position will support our retail network environment and our end consumers who use our alternative payment solutions.  

What that means:

  • We have 16,000 Canadian retailers as our client that you will be responsible for serving via telephone, email, and live chat for our various brands. 
  • You will be accountable for dealing with customer inquiries, processing credits, technical support, product related issues, and providing successful resolution to these requests.
  • You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting.

If you have customer service experience, either over the telephone or face to face this is the job for you!

Who You Are

You are a person who enjoys talking with people. You listen. You empathize. You know the importance of being the front line to the company.  You are the Customer Whisperer. 

  • 1 - 2 years of Customer Service experience
  • Bilingual (English/French)
  • High School Diploma
  • Technical support experience is an asset
  • Strong communication and interpersonal skills
  • Able to maintain customer service standards during high-pressure situations
  • A positive member who loves to be challenged and learn new things

Benefits of Working Here

Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner. 

Payment Source is also proud to announce that we have been certified as a Great Place to Work!!

So what’s in it for you?

  • Competitive hourly rate
  • Full benefits program
  • A group RRSP plan matched by the Company 
  • 2 Weeks of paid vacation
  • A Free Lunch every week
  • Paid Volunteer Days
  • Learning & Development Credit
  • Health & Wellness Allowance
  • Company Bonus Plan
  • Monthly prizes for new ideas

Don’t miss your chance to join an amazing team and a great work environment! We are committed to investing in your career and in your professional growth and development.

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Send your resume to hr@paymentsource.ca to apply now.

Human Resources & Administrative Coordinator

Toronto, ON

General Information

  • Location: Toronto/Hybrid
  • Permanent/Contract/Casual: 12-Month Contract

Overall Objective

The Human Resources & Administrative Coordinator will be responsible for providing support to the Human Resource Generalists for general human resource administration assistance. The Coordinator will be required to aid in supporting the operations of Human Resources, Payroll, Benefits Administration, Recruitment, Corporate events & functions and more. The incumbent will also assist in the development and implementation of policies, programs and procedures regarding human resource planning, recruitment, training and development, compensation and benefits.

The Coordinator will be required to ensure the accuracy of preliminary payroll reports, timesheets and spreadsheets; assuring compliance with applicable federal and provincial regulations and company policies.

The Coordinator will be responsible for the administration of the Payment Source benefit plans including but not limited to Group Health and Dental, Employee Assistance Program and Group RRSP according to the Payment Source established guidelines.

Other duties will be assigned as necessary.

Key Responsibilities

Human Resources Coordination (30% of Time)
  • Assist in the development and implementation of policies, programs and procedures.
  • Maintain accurate and comprehensive employee records.
  • Prepare formal communications to employees.
  • May assist in providing current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
  • Maintain records and compile statistical reports concerning employee related data such as hires, transfers, performance appraisals, and absenteeism rates.
  • Help develop and manage value-added programs (e.g. healthy living credit), salary compensation and job evaluations, promotions and training programs.
  • Assist recording, mailing and/or filing appropriate employment documents specific to the various classifications of employees
  • Coordinate employee surveys and the communication of their results
  • Help to coordinate the annual performance review process
Recruiting & Hiring (20% of Time)
  • Post vacancies and recruitment information through various job sites including LinkedIn, Indeed and others as appropriate
  • Assist in the recruitment, selection and training processes
  • Receive, sort and file resumes and applications for all vacancies that are currently advertised
  • Maintain records of all requisition, advertising, and recruitment transactions
  • Coordinate new employee orientation and training
  • Arrange interviews between suitable candidates and Hiring Managers
  • Prepare offer letters and employment contracts for new hires
  • Conduct telephone, virtual and in person interviews
  • Initiate and complete all security clearance through Sterling Backcheck & Reference Checks
  • Lead in the planning, coordination and delivery of new employee onboarding experience including: presenting HR information to new hires, assisting with employee set up, organizing IT equipment and sending new hires onboarding details
  • Conduct exit interviews for departing employees as needed
Payroll Administration (20% of Time)
  • Assist in the preparation and administration of payroll for all employees, while auditing payroll processing reports for accuracy.
  • Ensure that all salaries are paid accurately and in a timely fashion to all employees Prepare employee forms, such as records of employment, income tax forms, and remittances.
  • Handle all inquiries regarding payroll.
  • Process salary increases, bonuses, commissions, and so on in accordance with instructions given.
  • Help with quarterly and annual employee vacation reconciliation
  • Process year end payroll including, but not limited to T4s and T2200s
Benefits Administration (10% of Time)
  • Coordination, administration and execution of all benefits related activities
  • Process employee enrolment, changes and terminations
  • Reconcile monthly insurer billings
  • Provide prompt and accurate answers to group benefit questions
  • Educate employees on benefits and programs
  • Provide employee assistance with registration processes
  • Analyse benefit usage, and identify and initiate educational health and wellness program opportunities, and ensure that programs offered meet Payment Source employee needs.
  • Ensure that appropriate contributions are made with each pay period
  • Ensure Payment Source benefit programs are in compliance with government regulations
  • Maintain accurate and complete employee benefit databases, files and records, and update as necessary
Administrative Support (20% of Time)
  • Arrange travel and hotel reservations for employees.
  • Reconcile Human Resources Expenses in Nexonia
  • Work with the social committee to organize quarterly PSI Day, Company corporate functions (e.g. Holiday and Summer)
  • Be an advocate for the company culture through frequent posts within PSI Connect
  • Chair the social committee, Ideas Committee, Joint Health & Safety Committee and Diversity & Inclusion Committee
  • Schedule monthly Roadmap meetings and record minutes
Other duties, relevant to the position, shall be assigned as required.

Key Contacts/Relationships

Internal
  • Human Resources Team
  • Leadership Team
  • Payment Source Team
External
  • Benefits Broker
  • Insurance Companies
  • Vendors

Qualifications & Experience

  • Completion of a University Degree or College Diploma preferred with a major in Human Resources
  • Two years of Human Resources experience. (Equivalent combinations of education and experience will be evaluated).
  • Work experience in Payroll, dealing with employees and HR administration preferred.
  • Demonstrated ability to provide beneficial recommendations to solve HR related issues related to regulations, laws and policies.
  • Ability to maintain and preserve strict confidentiality.
  • Minimum of two years’ experience in a high paced office environment or the equivalent
  • Must be computer literate with specific experience in Google Software, ADP Payroll, experience in Human Resource software helpful
  • Ability to work with all levels of employees and departments.
  • Knowledge of human resources operations.
  • Ability to provide professional customer service.
  • Ability to work in a highly dynamic and fast paced environment
  • Ability to work efficiently under pressure and ability to prioritize tasks
  • A team player with a positive, can-do attitude

Competencies

  • Interpersonal skills – able to build rapport with employees, potential customers, customers in a respectful manner.
  • Flexible and adaptable – able to accept change in a positive and proactive manner
  • Coping – able to remain calm under pressure and uses constructive feedback in a positive manner
  • Leadership and teambuilding – consistently sets a positive example, sells with integrity, contributes to the health of the company by supporting culture and values
  • Hands on approach in a fast paced entrepreneurial environment; ability to multi-task
  • Organization and planning – ability to use time effectively, prioritize and plan activities on a daily and longer term perspective including maintaining reports
  • Customer focused attitude
  • Great attention to detail. Ability to accurately proofread materials.
  • Communicate effectively and diplomatically orally and in writing. Well versed in proper grammar, spelling, punctuation, and composition.
  • Strong problem identification and problem resolution skills.
  • Ability to interpret and implement company policies and procedures
  • Ability to take initiative and be self-directed, adaptable and innovative. Able to work with minimal supervision
  • Strong time management, prioritization and self management skills

Working Environment

  • Entrepreneurial, fast-paced company
  • Regular open office environment
  • Hybrid Work environment

Send your resume to hr@paymentsource.ca to apply now.

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