Careers at Payment Source

At Payment Source we are always looking for energetic, enthusiastic individuals to join our team.

We offer a variety of career options within our growing team, so if you would like to pursue a career with us, please connect with us on LinkedIn or submit your resume to hr@paymentsource.ca for one of the roles listed below.

Payment Source is committed to a diverse and inclusive workplace. Payment Source provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Bilingual Customer Service Representative

Toronto, ON • Ottawa, ON • Port Moody, BC

Who we are

We are a dynamic Paytech who is changing the face of payments in Canada. We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. Our Customer Service team has a proven track record of delivering the best customer experience possible!

The Opportunity

We are currently hiring for Bilingual Customer Service Representatives (French / English) in our Toronto, Ottawa & Port Moody locations. This position is currently remote. If you are not bilingual, but would like the opportunity to apply, please send your resume!

This position will support our retail network environment and our end consumers who use our alternative payment solutions.

What that means:

We have 16,000 Canadian retailers as our client that you will be responsible for serving via telephone, email, and live chat for our various brands.
You will be accountable for dealing with customer inquiries, processing credits, technical support, product related issues, and providing successful resolution to these requests.
You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting.

If you have customer service experience, either over the telephone or face to face this is the job for you!

Who You Are

You are a person who enjoys talking with people. You listen. You empathize. You know the importance of being the front line to the company. You are the Customer Whisperer.

1 - 2 years of Customer Service experience
Bilingual (English/French)
High School Diploma
Technical support experience is an asset
Strong communication and interpersonal skills
Able to maintain customer service standards during high-pressure situations
A positive member who loves to be challenged and learn new things

Benefits of Working Here

Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner.

Payment Source is also proud to announce that we have been certified as a Great Place to Work!!

So what’s in it for you?

Competitive hourly rate
Full benefits program
A group RRSP plan matched by the Company
2 Weeks of paid vacation
A Free Lunch every week
Paid Volunteer Days
Learning & Development Credit
Health & Wellness Allowance
Company Bonus Plan
Monthly prizes for new ideas

Don’t miss your chance to join an amazing team and a great work environment! We are committed to investing in your career and in your professional growth and development.

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Send your resume to hr@paymentsource.ca to apply now.

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